Top Senior Level Customer Success Jobs in Wilmington, NC

The Customer Success Manager will manage enterprise accounts, ensuring customer retention, expansion, and adoption of services. This includes building strategic relationships, collaborating on renewals, and contributing to implementation playbooks. The role requires significant travel and involves negotiation and project management of professional services.

The Senior Director, Client Services leads efforts in building sustainable partnerships and ensuring client satisfaction. This role involves overseeing client interactions, maintaining integrity in service delivery, and fostering a culture of collaboration and support within the organization.

The Senior Client Success Manager will manage client relationships, drive renewals, foster successful outcomes, and identify opportunities for account expansion. This role requires advocating for clients and ensuring their long-term success with GoCo's products and services, leveraging extensive industry knowledge and expertise to improve client satisfaction and retention.

The Customer Success Architect will lead technical engagements with enterprise clients, providing guidance on cloud engineering projects, building relationships, and driving customer satisfaction and revenue growth. Responsibilities include developing reference architectures, collaborating with multi-disciplinary teams, and ensuring effective onboarding and adoption of Pulumi's services.

We are looking for certified interpreters for English to Spanish translation, requiring 5 to 7 years of interpretation experience and relevant certification. Candidates should be fluent in both English and Spanish and provide their hourly rates for consideration.

The Director of Customer Care will lead customer support operations, implement and optimize CRM capabilities, oversee performance metrics, handle escalations, mentor team leads, and maintain up-to-date knowledge resources to enhance customer experiences in a fast-paced SaaS environment.

As a Client Success Manager at LRN, you will maintain client relationships, ensure value delivery, manage all commercial aspects of the partnerships, and act as a strategic advisor to clients. You will work on account growth, conduct business reviews, analyze client metrics, and represent client feedback to internal teams.