Top Remote Senior Level Customer Success Jobs in Washington DC,

The Contract Specialist at Health Advocate will manage the entire sales contracting process, from preparation of agreements to their execution using DocuSign. Responsibilities include drafting contracts, ensuring compliance with policies, maintaining contract records, and collaborating with various departments to enhance contract management processes.

As a Principal Accessibility Specialist, you'll lead the accessibility strategy and implementation across digital products, ensuring compliance with the latest WCAG standards. You'll work with designers, developers, and product managers to improve user experiences and provide mentorship to cross-functional teams on best practices for accessible design and development.

The Enterprise Customer Success Manager will build and maintain relationships with top clients in the senior living sector, ensuring satisfaction and growth. Responsibilities include managing client experiences post-implementation, driving retention and expansion, monitoring account health, conducting QBRs, and advocating for clients' needs internally. The role requires a strong communicator and relationship builder with a focus on delivering measurable value to customers.

The Vice President of Enterprise Customer Success will lead a team focused on managing large retail accounts, accountable for key performance indicators such as net revenue retention and product attachment rates. Responsibilities include driving customer satisfaction, mentoring team members, and collaborating cross-functionally to enhance product offerings, while establishing and nurturing relationships with executive stakeholders.

The Director of Client Success will oversee customer strategies to enhance satisfaction and growth, lead the Client Success team, ensure effective onboarding and user training, and collaborate with various internal teams. Key responsibilities include developing client relationships, defining key performance metrics, and implementing best practices for exceptional client experiences.

The Senior Technical Support Specialist will become an Iterable product expert, deliver top-tier customer service, maintain strong relationships with customers, and facilitate successful business outcomes. Responsibilities include answering inquiries, writing support documentation, escalating complex issues, and leading projects to improve technical processes while collaborating with multiple internal teams.

As a Customer Success Manager, you will deliver elite experiences by owning customer relationships, ensuring retention and satisfaction, managing onboarding, and analyzing feedback. You will collaborate across teams, promoting customer-centric initiatives and advocating for product improvements while leveraging data insights to drive customer health metrics.