Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Account Director will manage client relationships, achieve sales targets, develop strategic account plans, and participate in business development activities.

The Channel Account Manager will develop strategic partnerships with Systems Integrators, enhance federal business through collaboration, and drive revenue via partner-led sales. Responsibilities include managing relationships with system integrators and executing joint business plans while ensuring compliance with government standards.

Lead end-to-end customer migration engagements as the primary technical advisor, coordinating with account teams and global delivery partners. Drive adoption of AI agents and automation for data mapping and code conversion, troubleshoot major migration incidents, and translate technical architectures into business outcomes. Influence product and tooling by providing field feedback and ensure successful go-live and adoption across Salesforce clouds.

Lead transformational projects for finance technology, managing client engagements and guiding organizations on IT strategy, automation, and process optimization.

Manage named enterprise accounts across the Mid-West to drive retention and growth. Lead executive conversations and Quarterly Business Reviews, forecast revenue, own renewals and contract negotiations, articulate ROI, drive product adoption and usage, and collaborate cross-functionally to ensure long-term customer value.

Manage customer retention, drive product adoption and consumption, serve as strategic advisor, design/configure solutions, identify upsell opportunities, provide training and enablement, and collaborate with product/engineering to improve platform value.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

Manage and launch innovative learning programs globally, enhance user adoption, and leverage AI and data for effective enablement.

The Senior Thought Leader Liaison coordinates between therapeutic area experts and commercial strategies, influencing market perceptions and driving demand for products through engagement and education. Responsibilities include managing relationships, translating insights into strategies, and enhancing patient access to therapies.

The Senior Customer Engineer plays a key role in bridging technical expertise and sales, delivering tailored solutions to clients and driving revenue growth.