Top Remote Senior Level Customer Success Jobs in Washington DC,

The Sr. Client Quality Manager oversees Quality Manufacture, Testing, and Product Release for client products. Responsibilities include managing the quality team performance, supporting customer audits, creating quality objectives, and driving process improvements, ensuring compliance with industry regulations.

The Client Experience Executive (CEE) is responsible for client satisfaction and retention, overseeing upsell opportunities and managing contract renewals. The CEE leads the Client Experience Team and collaborates across business units to ensure client needs are met and organizational goals are achieved.

The Customer Success Manager will be responsible for client support, managing relationships through onboarding and business reviews, and ensuring clients maximize their use of Intentwise products. They will collaborate with various teams to resolve client issues and stay updated on industry advancements.

In this role, the Senior Manager of Customer Support will lead DeleteMe's Privacy Operations team, focusing on coaching representatives, managing KPIs, developing support strategies, and overseeing customer interactions through various channels to enhance satisfaction and operational efficiency.

As an Enterprise Customer Success Manager, you will manage relationships with Enterprise and large mid-market customers, drive customer adoption, identify growth opportunities, and minimize churn. You will provide actionable insights, collaborate with cross-functional teams, and mentor junior Customer Success Managers while ensuring compliance with company best practices.

As an Enterprise Customer Success Manager, you will manage relationships with enterprise clients, ensuring their adoption of the product and identifying growth opportunities. You'll work cross-functionally to resolve client issues and document interactions using tools like Salesforce and Asana, providing data insights and feedback to enhance processes while mentoring entry-level team members.

The Customer Success Manager will develop strategies for customer growth and retention, manage long-term relationships, analyze customer feedback, drive issue resolution, and collaborate with cross-functional teams to enhance product offerings based on market needs.