Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Manage a portfolio of customers to drive adoption, ensure technical health, and maximize value from ServiceNow. Use and develop Success Plays, create use cases, oversee projects, guide cross-functional teams to resolve escalations, and help customers achieve business outcomes through prescriptive guidance and AI integration.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.