Top Remote Senior Level Customer Success Jobs in Washington DC,

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.

The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.

As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.

As a Support Engineer at GitLab, you'll support customers by troubleshooting complex issues in their GitLab environments, collaborating with various teams to resolve these issues, and contributing code fixes. You'll also document processes and part-take in hiring new team members.

As a Customer Success Manager, you'll collaborate with internal teams and customers to drive value by establishing success metrics, engaging customers, and uncovering growth opportunities. You'll be responsible for managing strategic accounts in industries like Financial Services and Fashion/Retail, ensuring high adoption of Persado’s platform and leading communications with clients.

The Strategic Account Customer Support Lead will oversee support operations for major strategic customers, conducting performance analysis and case reviews, fostering cross-functional collaboration, and driving successful support experiences while identifying issues and trends for proactive resolution.

As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.