Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Manage a portfolio of customers to drive adoption, ensure technical health, and maximize value from ServiceNow. Use and develop Success Plays, create use cases, oversee projects, guide cross-functional teams to resolve escalations, and help customers achieve business outcomes through prescriptive guidance and AI integration.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

Manage deployments of Samsara's IoT platform for large enterprise customers, create launch plans and roadmaps, run trainings, track adoption and account health, mentor teams, and collaborate cross-functionally to ensure successful implementation and value realization.

The Manager of Technical Account Management will lead a team of TAMs, ensuring exceptional support while driving customer success through data-driven decisions and process optimization.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Lead development and delivery of training and enablement programs focused on medical economics and value-based care. Provide subject-matter expertise on risk adjustment, cost management, network optimization, and contract forecasting. Collaborate cross-functionally with product, engineering, analytics, and customer teams to embed customer workflows into content, improve adoption, and measure training impact.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Lead and manage enterprise trials/POCs, define success criteria, configure the Motive platform, provide training and stakeholder communication, analyze trial data, and drive trial-to-sale conversion while partnering with sales and engineering.