Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

As a Solution Advisor, you'll work with sales teams to provide insights on supply chain solutions, conduct workshops, and develop proposals for clients.

The Senior Manager, CRM will define and execute lifecycle marketing for a new consumer product, focusing on customer acquisition, retention, and program design. The role requires collaboration with cross-functional teams and analysis of customer behavior to optimize marketing strategies.

The Sr. Account Executive will drive sales of geospatial solutions across various sectors by managing customer relationships and executing strategic plans for growth.

The Escalation Engineer tackles complex customer issues related to MongoDB, ensuring positive outcomes through technical expertise and collaboration. They provide support during escalated situations, mentor new team members, and drive resolution for mission-critical database systems.

The Global Partner Services Manager leads a global team to scale delivery programs, driving partner enablement and governance, while ensuring customer satisfaction and measurable business outcomes.

The Senior Client Success Manager leads client activities in the Insurance LOB, focusing on relationship management, financial performance, and client satisfaction. Responsibilities include guiding clients towards best practices and ensuring effective internal collaboration for service improvement.

The Senior Manager of Opportunities Resolution leads the team's efforts in handling escalated member concerns, ensuring excellent customer service and managing complaint resolutions. This role involves overseeing multiple projects, fostering cross-department collaboration, and driving process improvements.

The Senior Customer Success Manager drives customer outcomes, maximizes retention, and manages strategic relationships to achieve measurable business results.

The role involves providing pre-sales technical expertise for ServiceNow solutions, including customer engagement, technical presentations, solution design, and collaboration with sales and engineering teams.

The Director of Post Sale Operations will lead Customer Success strategies, develop metrics, own the tech stack, and ensure alignment across departments.