Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Own post-sale relationships for federal customers, develop and execute Customer Success Plans, run executive reviews, drive adoption of NVIDIA AI solutions in classified/air-gapped environments, manage customer health and escalations, partner with integrators, provide product feedback, and ensure renewal readiness.

Lead adoption for strategic enterprise accounts, acting as subject-matter authority on Relativity AI capabilities. Drive measurable adoption outcomes, shape playbooks and enablement, mentor specialists, influence product roadmap, represent the team externally, and deliver onsite workshops and executive briefings.

Lead client management and growth for managed services, owning renewals, expansions, net revenue retention, and churn reduction. Design playbooks, drive upsell/cross-sell tied to adoption and executive alignment, coach a high-performing team, manage stakeholder engagement and risks, and collaborate cross-functionally to align customer strategies with delivery, product, and financial goals.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

Lead and manage a Client Services team delivering eDiscovery projects; serve as primary client liaison, ensure service delivery, resolve complex issues, manage budgets/forecasting, drive process improvements, and develop subject-matter expertise in client tools.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

The Director of Client Services will lead client relationships and oversee loyalty program delivery, ensuring alignment with client objectives. Responsibilities include strategic leadership, managing client accounts, driving growth, and mentoring team members.

Lead Professional Services revenue and enterprise-scale CX transformation across strategic accounts. Drive services pipeline, design outcome-driven AI-enabled proposals, align cross-functional teams, negotiate deals, ensure delivery alignment, and expand platform adoption to realize measurable business outcomes and long-term customer retention.

Deliver post-go-live Workday services to maximize customer adoption and value. Conduct tenant reviews, feature adoption workshops, troubleshooting, configuration guidance, and short-duration consulting engagements across Payroll, Absence, and Time Tracking.