Top Remote Senior Level Customer Success Jobs in Washington DC,

As a Customer Success Manager, you will manage a portfolio of clients, ensuring retention and satisfaction. You will identify growth opportunities, renew contracts, and act as a liaison between the customer and internal teams to maximize value from our services. Strong relationship-building skills with executive and senior leadership are crucial for this role.

The Senior Client Support Consultant is responsible for overseeing the group claims client experience, enhancing client satisfaction, addressing escalations, and collaborating with internal teams. This role involves developing service solutions, training on benefit claims, and maintaining relationships with employers and brokers.

The Senior Agile Development Specialist will facilitate Agile development processes, manage software releases, and support cross-functional teams. Responsibilities include optimizing collaboration, developing product roadmaps, managing requirements for SDN capabilities, and overseeing a team of 5-10 personnel. The role emphasizes continuous improvement and ensuring high-quality product delivery aligned with program objectives.