Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Serve as the trusted technical advisor to customers, define Technical Success Plans, drive onboarding, adoption, and consumption of Elastic solutions (observability, security, search), remove technical friction, collaborate with account and service teams, identify expansion opportunities, and align Elastic technology with customer business goals to grow ARR and ensure customer satisfaction.

As the Senior Customer Solutions Manager for Defense, you'll manage customer relations, oversee onboarding processes, and ensure mission alignment within defense contracts.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

The Senior AEP Technical Consultant implements and configures Adobe Experience Platform solutions, focusing on data models, ingestion workflows, and activation strategies while collaborating with architects and stakeholders to align technical requirements with business use cases.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

The Director of Customer Operations will lead CX and VIP teams, optimize customer experience processes, and maintain operational excellence across MyPrize's 24/7 platform.