Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Manage post-sales relationships for a portfolio of public and private sector clients: lead renewals, upsells, procurement/contract coordination, liaise with internal teams, track usage, and ensure client satisfaction and contract compliance.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Lead and coach a team of Customer Success Managers for hospitality F&B accounts, owning Gross Revenue Retention, renewals forecasting, account health, Salesforce/SAP data hygiene, and cross-functional collaboration to reduce churn and drive customer value.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Serve as the trusted technical advisor to customers, define Technical Success Plans, drive onboarding, adoption, and consumption of Elastic solutions (observability, security, search), remove technical friction, collaborate with account and service teams, identify expansion opportunities, and align Elastic technology with customer business goals to grow ARR and ensure customer satisfaction.

As the Senior Customer Solutions Manager for Defense, you'll manage customer relations, oversee onboarding processes, and ensure mission alignment within defense contracts.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.