Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Client Support Manager will transform support operations by developing a support strategy, leading a team, managing SLAs, and enhancing client engagement processes.

The Client Experience Manager at Tixr will manage client relationships, ensure client success, oversee operational needs, and drive account growth while collaborating with internal teams.

Own end-user adoption for Per Scholas's AI product portfolio: deliver AI Fluency curriculum, create enablement content, run workshops and office hours, manage community channels, provide 1:1 support, monitor adoption metrics, design targeted interventions, and advocate user needs to product teams.

As a Technical Account Manager, you'll support enterprise clients with technical integration for in-person payment systems, troubleshoot issues, and enhance customer engagement.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

As a Solutions Engineer, you will help integrate NexHealth's Synchronizer API, providing technical support, guidance, and resources to ensure successful customer implementations and optimal use of the platform.

The Senior Account Manager ensures customer satisfaction and retention, driving strategic expansion by aligning campaigns with business goals and mentoring peers for better outcomes.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

Lead technical delivery and complex implementations for strategic accounts, drive team OKRs and roadmap, mentor solutions engineers, serve as primary technical liaison for leadership and clients, and innovate processes to ensure scalable, high-quality customer outcomes.

Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.