Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Lead and build Momentive's Account Management team from scratch to own client health, retention, and expansion. Define team structure, quotas, processes, and tools; hire, onboard, and coach Account Managers; manage assigned accounts and renewals; drive net revenue retention and expansion; partner cross-functionally; maintain Salesforce and forecast/report performance; develop playbooks and bring client feedback into product discussions.

Lead and coach a team of Partner Relationship Managers to ensure post-go-live partner success with TPAs and data partners. Oversee partner governance, EDI/ETL/API data integrations, escalation management, cross-functional collaboration, KPI-driven performance, and risk mitigation to drive partner adoption and operational excellence.

The Customer Experience Manager will engage with strategic customers to enhance cloud security practices, drive adoption of Wiz's solutions, and ensure collaboration across teams to achieve successful outcomes.

Lead a global customer training transformation: redesign curriculum, delivery, and commercial strategy; own training P&L; manage a distributed team; oversee Docebo and integrations; implement automation and data-driven reporting; partner cross-functionally to align training with product and sales goals.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Lead end-to-end implementations of EarnIn Payroll for payroll bureau clients: configure systems, manage data migration, train users, own project plans and communications, resolve issues with Product/Engineering, provide post-go-live support, and maintain detailed implementation documentation.

Manage and grow enterprise Medicare and health-insurance BPO accounts as primary client liaison. Ensure operational delivery meets contractual KPIs, drive performance improvements, oversee financials and forecasting, lead account ramp-ups and seasonal scaling, maintain compliance with CMS/Medicare rules, and deliver data-driven insights through dashboards and executive reporting.

Manage complex, high-value subscription renewals and retention for enterprise accounts. Lead negotiations, develop risk-mitigation and renewal strategies, mentor junior team members, partner cross-functionally, and improve forecasting, playbooks, and processes to reduce churn and revenue leakage.

Manage long-term success of strategic, multi-location ServiceTitan customers through relationship building, training, adoption initiatives, product feedback, KPI analysis, escalations, business reviews, and onboarding support to drive satisfaction and evangelism.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.