Top Remote Senior Level Customer Success Jobs in Dallas, TX

Provides advanced technical support for healthcare technology clients, diagnosing complex issues, performing root-cause analysis, monitoring systems, managing escalations, creating documentation, developing scripts and workflows, supporting on-call operations, collaborating cross-functionally, and mentoring junior engineers.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Manage end-to-end onboarding for new customers from contract handoff through implementation, launch, adoption, and transition to Customer Success. Coordinate cross-functional teams, maintain project plans, manage risks and dependencies, define success criteria, communicate with customers and stakeholders, track onboarding health in Salesforce and Smartsheet, and improve onboarding processes and time-to-value.

Leads an enterprise client experience team, overseeing customer service delivery, quality assurance, performance metrics, scheduling, case assignments, escalations, coaching, and process improvement. The role mentors representatives, conducts one-on-ones and quality reviews, manages service coverage across multiple channels, and partners with leadership to improve customer satisfaction and operational efficiency. Strong 401(k) plan administration knowledge and industry experience are required.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own the full customer lifecycle for US and Americas accounts, including onboarding, relationship management, account health, retention, renewals, expansion, and advocacy. Act as a strategic advisor, gather customer insights, resolve issues, and collaborate with Sales, Operations, Product, and Engineering to maximize customer value and growth. The role requires working US Eastern Time hours and managing multiple accounts in a fast-paced SaaS environment.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.