Top Remote Senior Level Customer Success Jobs in Dallas, TX

Provides strategic and tactical technical guidance to customers using Tulip’s no-code manufacturing platform. Responsibilities include developing technical success plans, advising on architecture and integrations, leading workshops and training, supporting implementations, driving platform adoption, establishing governance, communicating customer requirements to Product and Engineering, and supporting renewals and expansion. The role requires strong manufacturing, MES, Industry 4.0, SaaS, cloud, API, database, and customer-facing technical expertise.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manages a portfolio of up to six outsourcing or annuity service contracts, overseeing financial performance, budgets, customer satisfaction, negotiations, service delivery teams, governance, and account strategy. Builds executive customer relationships, leads virtual cross-functional teams, ensures policy and contract compliance, identifies new business opportunities, and drives additional revenue through product expansion. The role requires expertise in client management, P&L concepts, contract law, program management, and sophisticated support or outsourcing services.

Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Own new-client implementations for Movable Ink’s personalization platforms, serving as the project manager and product expert. Responsibilities include developing project plans, coordinating clients and internal teams, designing technical solutions, configuring and QAing campaigns, delivering platform training, troubleshooting issues, and ensuring launches achieve client goals and KPIs. The role requires expertise in mobile messaging, digital marketing, web technologies, data infrastructure, and client or project management.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Own and grow employer and workplace partnerships through onboarding, activation, optimization, renewal, and expansion. Build success plans, engagement campaigns, business reviews, and data-driven recommendations while managing escalations, renewals, compliance, and cross-functional execution. Serve as a trusted advisor to HR, Benefits, Payroll, and executive stakeholders, using Salesforce and reporting tools to track performance, risks, opportunities, and next steps. Travel approximately 10–15% as needed.