Top Senior Level Customer Success Jobs in Las Vegas, NV

The Manager of Customer Success Engineering will oversee a team, ensuring effective onboarding, technical implementation of the ArmorCode SaaS platform, and driving customer adoption. Responsibilities include managing customer relationships, proactively identifying issues, preparing reports, and collaborating with teams to enhance product offerings based on customer feedback.

The Customer Success Engineer at Halcyon will drive customer adoption of the adaptive security platform, coordinating onboarding, support, and retention efforts. Responsibilities include developing customer success plans, monitoring customer health, resolving technical issues, and maintaining communication to enhance client engagement and discover upsell opportunities.

The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.

The Customer Solutions Manager will build relationships with Vonage’s API customers, ensuring they are effectively utilizing the communication solutions provided. Responsibilities include defining success plans, educating customers, monitoring progress, identifying upsell opportunities, and resolving technical issues. The role requires strong organizational skills and the ability to engage with multiple accounts simultaneously.

The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.

The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.

As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise and large mid-market customers, focusing on customer adoption, retention, and growth. You will develop relationships with key stakeholders, provide actionable insights and data analysis, and work with cross-functional teams to meet customer needs. Your role includes mentoring entry-level CSMs and ensuring compliance with best practices while achieving set goals.