Top Remote Senior Level Customer Success Jobs in Philadelphia, PA

The Customer Sales & Support Specialist is responsible for maintaining customer satisfaction by providing technical support, processing orders, and managing customer transactions in compliance with company policies. This role requires advanced product knowledge, effective communication with sales teams, and attention to detail in a fast-paced environment.

The Customer Sales & Support Specialist enhances customer satisfaction by providing technical support, processing orders, and maintaining customer database integrity. Responsibilities include assisting customers via email/telephone, resolving technical issues, andupholding service quality while adhering to compliance regulations.

The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.