Top Remote Senior Level Customer Success & Experience Jobs in Philadelphia, PA

Own post-sales technical relationships for enterprise and mid-market customers, advising on multi-cloud FinOps, commitment strategy, cloud cost optimization, governance, and savings. Lead executive business reviews, translate cloud consumption data into business insights, identify expansion opportunities, resolve customer challenges with internal teams, and mentor junior Technical Account Managers.

Manage and grow a portfolio of established healthcare clients as a strategic advisor and relationship owner. Develop account plans, drive solution adoption, monitor client health, support renewals, identify expansion opportunities, and coordinate cross-functional teams. Translate client, product, operational, and performance data into recommendations and measurable value. Lead executive relationships, issue resolution, risk mitigation, and value realization while maintaining accurate account information in Salesforce. This is a fully remote role requiring up to 30% travel.

Leads the Partner Experience team supporting district onboarding, implementation, training, engagement, renewals, and expansion across three education products. Manages team performance, capacity, workflows, partner health metrics, feedback loops, and operational improvements. Collaborates with Sales, Account Management, Product, and Marketing to ensure smooth handoffs, effective partner support, and data-driven improvements. Requires approximately monthly travel to partner districts, retreats, and company events.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Own portfolios of school and district accounts, guiding partners through onboarding, training, scheduling, data integration, troubleshooting, and renewal. Build strategic relationships with school leaders, support master schedule development, track success metrics, coordinate cross-functional improvements, and contribute to sales demos. The role requires substantial secondary-school scheduling experience, school operations knowledge, strategic communication, and the ability to manage complex priorities in a growing environment.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Lead complex Euna Grants implementations for public-sector clients from discovery through configuration, training, UAT, go-live, and support. Translate grants-management requirements into system configurations, documentation, and client enablement. Manage risks, requirements, functionality gaps, and cross-functional collaboration with Product and Development. Senior-level responsibilities include leading complex engagements, onboarding team members, sharing knowledge, and embedding AI tools into implementation workflows.

Own a portfolio of Guidewire Analytics clients through onboarding, adoption, value realization, renewals, and expansion. Translate client business challenges into analytics use cases, guide stakeholder engagement, identify retention and growth opportunities, and coordinate internal teams to resolve issues and advance client objectives. The role requires strong client-facing commercial experience, analytical and technical curiosity, consultative problem-solving, and the ability to discuss APIs, datasets, models, and dashboards.