Top Remote Senior Level Customer Success & Experience Jobs in Philadelphia, PA

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

Own growth and health of a 50+ campus partner network: expand course adoption, manage renewals, build faculty and administrative relationships, monitor partner health with data, identify growth opportunities, and coordinate with Product and Delivery to ensure smooth implementations.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.

Own and grow a portfolio of publisher media accounts: drive retention, onboarding, content strategy, performance optimization, cross-functional coordination, and data-driven reporting to increase revenue and satisfaction.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.