Top Remote Senior Level Customer Success Jobs in Rochester, NY

The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.

The Client Success Executive acts as the primary liaison between Altera and its clients to ensure satisfaction and success. This role involves understanding client needs, promoting product adoption, tracking performance against KPIs, and conducting operational reviews to deliver strategic support.

The Senior Director of Customer Success at AccuWeather will lead a team focused on ensuring customer satisfaction and retention, enhancing customer engagement, and aligning initiatives with business goals. Responsibilities include developing customer success strategies, mentoring team members, managing key client relationships, and establishing performance metrics. The role also involves overseeing onboarding and gathering customer feedback.

The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.

The Client Executive, Reseller at Headspace is responsible for managing client relationships, onboarding new clients, driving adoption and renewals, and collaborating with internal teams to deliver value. This role requires proactive management of client documentation and reporting, as well as acting as a voice for clients to inform strategy and identify advocacy opportunities.

The Senior Customer Success Manager will manage customer relationships to ensure satisfaction and long-term success. Responsibilities include understanding customers' business needs, conducting business reviews, leading user training, and advocating for customer feedback and needs within the organization. This role is key in driving customer engagement and retention while supporting overall business goals.

The Enterprise Customer Success Manager at Postman will focus on post-sale strategy and engagement for Enterprise accounts, collaborating with customers to achieve key objectives and deliver value from the platform. Responsibilities include account planning, proactive management, and cross-functional collaboration to enhance customer relationships and drive adoption.