Top Tech Support Jobs

Author, edit, and quality-review technical publications (IETMs, maintenance and operations manuals). Acquire subject knowledge via interviews/observations, prepare illustrative materials, ensure compliance with Mil-STD and Spec1000D, and support customer verification events.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide technical sales support for NOV solids control and waste management equipment: collect, validate, and present operational data; train and support system operators; troubleshoot field equipment; generate quotes; analyze performance trends; participate in operations meetings; run particle size and retort tests; prepare reports and coordinate corrective actions and project handovers.

Provide SharePoint development, workflows, data management, document/repository administration, reporting and metrics for USCG OPC program. Maintain version-controlled documents, respond to rapid data calls, monitor content, generate standardized reports and support dashboards, briefings, and lessons-learned activities.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

Manage equipment and inventory databases for 567+ accountable items; enforce logistics and TMDE/PMI/TO compliance; produce reports, track acquisitions, manage CTK/tool control, support classified/COMSEC equipment via SIPRNet, and provide surge support and AED coordination.

The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.

Provide hands-on IT support and technical leadership for employee operations, managing device provisioning, Google Workspace and MDM, troubleshooting hardware/networking, maintaining asset lifecycle and documentation, assisting telecom team with SIM and mobile device testing, supporting security and SOC 2 initiatives, and driving improvements and automation.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide technical support and incident resolution for public-safety application suites. Troubleshoot software, databases, OS, and network issues; gather diagnostic data for engineering; implement configuration workflows; collaborate across Support, Product, Engineering, and Customer Success; participate in on-call rotations for mission-critical systems.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.