Top Tech Support Jobs

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Lead ETF capital markets strategy and liaise with market participants to support issuer onboarding, implementation, trading, and distribution strategy. Develop training, models, and documentation, assess client operational and technology capabilities, and drive thought leadership and automation initiatives while partnering with business development, legal, compliance, and solutions teams.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Provide front-line technical support and onboarding for a proprietary SaaS platform within a defined US region. Troubleshoot mobile and desktop issues, document resolutions, train users, assist with implementations, test upgrades, maintain support documentation, collaborate with product and 24/7 service teams, and handle PHI in compliance with HIPAA.

Provides advanced pre- and post-sales technical support for digital copiers and printers, mentors and trains staff, monitors team performance, troubleshoots complex connectivity and hardware/software issues, creates documentation and training materials, oversees lab equipment and software testing, and acts for the manager as needed.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Provide remote technical support to dealership technicians for maintenance and repair of material handling equipment. Diagnose root causes, deliver guided diagnostics using technical documentation and tools, escalate complex issues with clear documentation, recommend product improvements based on field data, and collaborate with Sales, Product, Training, Legal, and Warranty teams to improve customer experience.

Provide technical product support and applications engineering for Socomec electrical products: troubleshoot issues, train customers and sales, build demos/tests, update documentation, manage partner integrations, perform site audits and presentations, and improve internal tools and processes.

Provide technical support and product recommendations to sales teams, reps, distributors, and customers. Troubleshoot issues, conduct site audits, demos, trainings and presentations, prepare reports and proposals, and collaborate with marketing and product teams. Serve as a product expert for Socomec equipment and ensure compliance with applicable electrical standards.

Provide technical product support, troubleshoot mechanical/hydraulic/electrical/electronic systems, manage warranty claims, document field issues, deliver technical training and demonstrations, repair and upgrade equipment, and maintain dealer and customer relationships. Requires occasional domestic and international travel and work in shop/outdoor environments.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide hands-on and remote desktop/mobile IT support for end users including VIPs. Configure, deploy, secure, and troubleshoot hardware, OSes, and software; manage tickets in ServiceNow; track special projects; and support organizational IT initiatives while maintaining appropriate clearances.

Provide pre-sales technical support and market development for Bosch Public Address & Voice Alarm (PAVA) products. Influence specifications, support project wins, develop GTM strategies, perform L2 system design and validation, assist commissioning and escalations, deliver training, capture customer feedback, and represent PA at industry events to drive revenue and specification adoption.

Provide technical support and troubleshooting for company-wide telemetry devices and IoT management software. Monitor device alarms, manage support tickets and calls, proactively notify stakeholders of device status, assist root-cause investigations, and help improve application patching and IoT platform processes.

Provide advanced technical support and escalation management for a customer's fleet, including installations, calibration, troubleshooting, ECO reviews, performance reporting (MTBF/MTBI/Availability), Alpha/Beta site support, documentation (CENs, BKMs), and leading small improvement projects. Requires customer presentations and international/domestic travel (~50%).

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Lead frontline operational support for a global cloud gaming platform: triage and resolve incidents, maintain SLAs, create and maintain SOPs, drive process improvement and automation, mentor Tier 1/2 analysts, coordinate priorities with Engineering and global teams, and report operational metrics to leadership.

Provide hands-on Linux software engineering and technical user support for classified HPC R&D: onboard users, troubleshoot access, scripts, and workflows, support modeling and simulation, maintain and document code, develop tutorials, coordinate with operations and security, and mentor junior staff.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide technical sales support for NOV solids control and waste management equipment: collect, validate, and present operational data; train and support system operators; troubleshoot field equipment; generate quotes; analyze performance trends; participate in operations meetings; run particle size and retort tests; prepare reports and coordinate corrective actions and project handovers.

Provide SharePoint development, workflows, data management, document/repository administration, reporting and metrics for USCG OPC program. Maintain version-controlled documents, respond to rapid data calls, monitor content, generate standardized reports and support dashboards, briefings, and lessons-learned activities.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.