Top Tech Support Jobs

Develop, troubleshoot, and support Java/JSP/Servlets web applications and web services. Work on front-end (HTML/JavaScript/AJAX) and backend Java components, debug with tools like Fiddler, write complex database queries, mentor associates, and communicate with technical and non-technical stakeholders in a dynamic, process-improving environment.

Contract Technical Support Specialist based in Golden Valley, MN (11/2016–06/2017). Provided end-user technical assistance, troubleshooting, ticket documentation, and issue escalation for IT systems and users.

Provide phone- and email-based technical support for Honeywell thermostat products. Diagnose and resolve hardware, software, and networking issues; use product specs and web resources to guide customers; escalate or refer as needed; maintain system knowledge; and suggest process improvements. Support assigned thermostat group across scheduled shifts.

Provide macOS and iOS technical support for a large work group: troubleshoot systems, test applications, assist team members with Apple devices and productivity apps, report status to project leads, manage calendars, and learn/adapt to new software.

Provide frontline phone and email technical support for customers, troubleshoot equipment and processes, coordinate with service/engineering, manage support cases, produce technical documentation, attend training and occasional onsite shadowing, and provide after-hours and rotating phone coverage.

Provide onsite training and technical support to Right of Way staff on systems, databases, and programs (60%); analyze and conduct specialized applications, systems, processes and programs (40%). Requires familiarity with SQL, MS Office, Access, Movie Maker, CorelDRAW, ArcGIS, and Adobe Acrobat. Local Phoenix candidates only; background check required.

Provide onsite technical support and training to Right of Way staff on existing systems, databases, and programs (60%). Analyze and conduct specialized applications, systems, processes, and reports (40%). Work requires understanding automated information systems and use of SQL, Office, Access, ArcGIS, CorelDRAW, Movie Maker, and Adobe Acrobat. Local Phoenix candidates only; background check required.

Provide Tiered technical support and troubleshooting for carrier and customer VoIP platforms. Perform Operational Readiness Testing on routers, load balancers and SBCs, ensure connectivity/configuration/alarming, support NRC and Fault Management teams, perform PBX engineering (Avaya) and project Day‑1 support, maintain inventories and firmware/software lifecycles, support sales and LCM teams, and assist break/fix and client communications.

The IT Technical Support Coordinator 2 provides installation, configuration, maintenance, and support for various IT devices, manages user accounts, trains staff, and resolves technical issues.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Provide Level 2 technical support for hardware, software, and network issues; diagnose and resolve escalated problems; document tickets; assist with installations, configurations, upgrades; collaborate with IT teams and maintain infrastructure.

Provide post-sales first-line technical and customer support for hardware and software products via phone, email, and chat. Troubleshoot connectivity, OS, printers, and applications; manage ticket queues; escalate to second-line; create training materials and documentation; attend workshops and occasionally work after-hours or travel.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Lead design and delivery of Snowflake-based data solutions, data models, ETL pipelines and data warehouse applications. Provide architecture direction, drive technology transformation and POCs, evangelize modern data architecture, collaborate with global stakeholders and Agile teams, and apply advanced analytics (ML/AI/GenAI) while ensuring data security and PII management.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

The Technical Support Specialist provides technical support to customers, diagnosing issues and collaborating with various departments while working primarily in an office environment with minimal travel.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provides first-line technical and non-technical customer support through phone, email, and chat. Responsibilities include troubleshooting, validating and investigating incidents, triaging and escalating tickets, documenting solutions, collaborating across teams, mentoring junior staff, and identifying support trends and process improvements. The role requires clear communication, strong critical thinking, effective use of ticketing and CRM tools, and consistent adherence to support procedures.