Top Tech Support Jobs

The Associate Engineer provides help desk support, solving client problems, managing inquiries, and documenting resolutions while ensuring excellent customer service.

Provide hands-on technical support and consulting for ArcGIS Enterprise implementations, including system administration, geodatabase configuration and optimization, troubleshooting complex issues, customer onboarding, and documentation. Collaborate with internal teams, mentor colleagues, and help enterprise customers maximize GIS investments while supporting Linux-based administration and evolving cloud/hybrid deployments.

Lead global technical product support strategy for capital equipment, focusing on lithography and panel inspection, ensuring tool availability and customer satisfaction through collaboration and operational excellence.

Provide application support and example code for embedded display and controller platforms; integrate third-party UI frameworks; assist customers with development, troubleshoot software/hardware issues, create instructional content, and collaborate with engineering on fixes and feature requests.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Perform technical targeting and computer network exploitation (CNE) using IC tools to analyze large/ambiguous datasets, conduct forensics and network analysis, create network diagrams and technical findings, and coordinate with customers and IC partners to identify and execute targeting opportunities.

The Support Engineer will install, configure, and support BlueTOAD hardware and software products, assist users, and ensure product performance and reliability.

Provides high-level pre and post-sales support for digital copiers and printers. Responsible for staff performance monitoring, training, mentoring, troubleshooting, and technical documentation creation, while overseeing daily operations and ensuring equipment functionality.

Lead cyber technical analysis and targeting efforts using classified and open‑source data. Coordinate between requirement holders and procurement, plan and execute HUMINT and technical projects, prepare senior review materials, and manage multiple concurrent tasks in fast‑paced environments.

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

Contract reviewers will remotely assess GLOBALG.A.P. audit reports for technical accuracy, scheme compliance, evidence-backed conclusions, and proper handling of non-conformances, providing clear bilingual (English/Spanish) feedback to support certification decisions.

Provide technical support to customers for hardware and software issues, diagnose problems, and escalate unresolved issues. Assist in training users and coordinate software updates.

Provide Tier-3 product support and lead resolution of high-priority incidents for enterprise laboratory applications. Deliver onsite troubleshooting for lab devices and networked equipment, perform root cause analysis, coordinate with Development/DBA/Cloud/vendor teams, support releases and hypercare, and monitor ticket queues to meet SLAs.

The Tech Support L1 role involves providing basic technical assistance and support for incoming queries and issues related to software, hardware, and other tech products.

The Technical Lead will provide production support, troubleshoot issues, and implement fixes while on call for resolution of production problems.

The Senior Support Engineer will provide technical support, work on monitoring and alerting systems, and lead incident response for critical issues related to OpenAI's API.

As an Associate Engineer in Tech Support at Nagarro, you will assist in solving technical challenges and work with advanced technologies in a dynamic team environment.