Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.
Job DescriptionResponsibilities for Technical Support Specialist
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications for Technical Support Specialist
- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows and Mac OS
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
Additional Information
Job Type: Full-Time
Work Location: Hicksville, NY
**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's degree in computer science or related technology field
- Industry-specific certification in relevant computer languages or software
- 1-3 years of relevant experience in a customer focused technical position
- Time-management skills and ability to meet resolution deadlines
- Experience with help desk software such as Freshdesk and remote access desktop programs
- Accept constructive criticism and customer feedback
- Extensive experience with operating systems including Windows and Mac OS
- Professional written and interpersonal communication skills
- Ability to prioritize and manage multiple milestones and projects efficiently
What We Do
Founded in 2015, 4DS Corp. is a New York-based multi-asset logistics, e-commerce, and business solutions organization. As a global importer, distributor, and retailer, the company manages an extensive portfolio of various brands and products across multiple industries, including food services, office supplies, and electronics, leveraging its expertise in global supply chain logistics and mature e-commerce background to serve retail and business partners.
