At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!
What You'll Do- Manage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.
- Diagnose and investigate application, system, and data issues through hands-on technical analysis.
- Identify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.
- Implement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.
- Collaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.
- Contribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.
- Build and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.
- Continuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.
- Communicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.
- More than 2 years of experience working in technical support engineering, software engineering, or application support roles.
- Ability to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.
- Ability to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.
- Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
- Comfortable working in Linux environments for log investigation and operational tasks.
- Experience managing support workflows in Jira or similar ticketing tools.
- Strong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.
- Clear written and verbal communication skills, with confidence engaging directly with external customers.
- Able to work within defined procedures while exercising good judgement on when to bring up issues.
- Cooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- More than 2 years experience in technical support engineering, software engineering, or application support roles.
- Ability to read, understand, and debug code and trace issues through application logic.
- Ability to write and interpret database queries; familiarity with SQL.
- Hands-on experience writing scripts in Python and/or Node.js for automation or tooling.
- Comfortable working in Linux environments for log investigation and operational tasks.
- Experience managing support workflows in Jira or similar ticketing tools.
- Strong analytical and troubleshooting skills to identify root causes.
- Clear written and verbal communication skills for customer engagement.
- Ability to follow defined procedures and exercise good judgement on escalation.
- Cooperative attitude and readiness to partner closely with engineering groups.
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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