Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.
1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Respond to and route help desk tickets to appropriate technicians
- Install and troubleshoot PCs, printers, iPhones, and software
- Perform daily inspections of server room and data closets
- Manage backup tape rotation and prepare cases for offsite pickup
- Activate network jacks and ensure correct VLAN configuration
- Provide basic customer training and support on Mitel phone operations
- Weekly review of outstanding help desk tickets and notify team lead of overdue items
What We Do
Ask IT Consulting Inc. is a global information technology management firm founded in 2008 and headquartered in Holtsville, NY. The company specializes in providing comprehensive technology and workforce solutions, including IT consulting, talent management, and digital services. Their expertise extends to cybersecurity, cloud computing, and IT staffing, focusing on delivering tailored, innovative, and effective solutions to meet the unique objectives of their diverse clients.
