Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionTechnical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Singapore, Tallinn, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations.
# The Role
We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform in North America. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams.
# Your mission
You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues.
You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally.
You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.
# About You
You have previous experience in a technical support engineering role in an enterprise environment, and are familiar with support tooling and terminology
You’re confident in testing and debugging REST APIs, interpreting log and querying databases
You have strong organisation and prioritisation skills, and you’re able to focus on solving complex challenges at hand while setting expectations with stakeholders
You thrive in a support environment, and also drive proactive improvements and initiatives where you identify them.
You’re cool under pressure - can navigate and handle the response to several high severity incidents at once - incident management experience is preferable.
While this is not a developer role, having basic knowledge of some programming languages would be desirable (eg. Python, JavaScript)
The team works 24/5 service levels globally, you’ll be comfortable with some regular out-of-hours and on-call over the weekends and holidays on a rotational basis.
You work well in a team with a diverse group of people from all over the global and cultures and in different time zones.
Qualifications
Essential Skills
Experience is a technical support role for an API product
Strong ability to test, troubleshoot REST APIs and understand API documentation
Strong communicator who can articulate complex technical concepts to a non-technical audience
Experience and willingness to be on call outside of normal working hours (compensated)
Familiarity with incident management processes
Nice to have
Experience in payments / fintech
Enterprise customer environment experience
Programming in any language
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What We Do
Wise is a global technology company, building the best way to move and manage the world's money.
With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.
In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
