The Role
Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.
Summary Generated by Built In
Overview
Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.
We've coded this job as "Flex," which means that it can be performed remotely, providing flexibility for our team members. The shift is Monday-Friday 8:00am-4:30pm and that is PST. If you are in a different time zone, you must adjust to this schedule.
Wage
Up to $18.50 / hour
Benefits
Responsibilities
Requirements
Back to Jobs
Technical Support Representative
Remote | Post Falls, ID | Spokane, WA | Salt Lake City, UT | Austin, TX
Apply Now
Why Work Here
You're the kind of person who considers troubleshooting issues a thrilling adventure and believes in saving the day one satisfied client at a time. You picture yourself donning a virtual wizard hat while charming clients with your tech expertise. You understand every client has a different technical aptitude and enjoy the challenge to fix their problems. You are looking for a position that offers a perfect blend of customer interaction and technical challenges. You believe that call handle times do not make sense and you prefer a one call resolution for every client.
Corporate Tools is looking to add more tech savvy people to our web services super team. In this role, you will be responsible for providing customer service and technical support to clients of our domain and web hosting branch of services. You will serve as a primary point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our services. Your expertise and attention to detail will be crucial in delivering a seamless customer experience.
We've coded this job as "Flex," which means that it can be performed remotely, providing flexibility for our team members. The shift is Monday-Friday 8:00am-4:30pm and that is PST. If you are in a different time zone, you must adjust to this schedule.
Wage
Up to $18.50 / hour
Benefits
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100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option. -
Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want. -
Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one. -
Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever. -
No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities
- Act as the first point of contact for customers, assisting via phone, email, potentially chat, and who knows what other ways in the future.
- Address customer inquiries, concerns, and technical issues related to domains, web hosting, email, DNS, and other related services.
- Guide customers through the process of registering, transferring, and managing their domain names.
- Assist customers with website setup, domain configuration, and troubleshooting website-related issues.
- Collaborate with internal teams, including technical support and account management, to resolve complex customer issues and ensure timely resolution.
- Educate customers on best practices for domain management, DNS setup, and web hosting configurations.
- Maintain accurate customer records, update account information, and document all customer interactions in the CRM system.
- Identify opportunities to upsell or cross-sell additional products and services to customers based on their needs.
- Stay up to date with industry trends and advancements in domain and web hosting technologies.
- Other client support duties as needed.
Requirements
- Strong empathy, ability to see challenges from the customer's point of view coupled with a passion to help.
- Knowledge or strong desire to learn domain registration, DNS management, web hosting concepts, and related protocols (e.g., HTTP, FTP, SMTP).
- Familiarity with popular content management systems (e.g., WordPress, Joomla) and website builders (e.g., Wix, Weebly).
- Proficiency or strong desire to learn to troubleshoot website-related issues, such as DNS configuration, SSL certificates, and email setup.
- Excellent communication skills, both verbal and written, with a friendly and personalized approach.
- Technical aptitude and the ability to quickly learn and adapt to new technologies and processes.
- Experience working with CRM systems and proficiency in using support tools and ticketing systems.
- Flexibility to work in a fast-paced environment, potentially including some temporary changes in set shift, occasional weekends, and occasional holidays.
- Strong attention to detail with a no-exception approach to protecting account privacy.
Back to Jobs
Technical Support Representative
Remote | Post Falls, ID | Spokane, WA | Salt Lake City, UT | Austin, TX
Apply Now
Why Work Here
You're the kind of person who considers troubleshooting issues a thrilling adventure and believes in saving the day one satisfied client at a time. You picture yourself donning a virtual wizard hat while charming clients with your tech expertise. You understand every client has a different technical aptitude and enjoy the challenge to fix their problems. You are looking for a position that offers a perfect blend of customer interaction and technical challenges. You believe that call handle times do not make sense and you prefer a one call resolution for every client.
Skills Required
- Strong empathy and passion to help customers
- Knowledge or desire to learn domain registration and DNS management
- Familiarity with content management systems like WordPress
- Proficiency or desire to learn troubleshooting website issues
- Excellent communication skills, verbal and written
- Experience with CRM and support tools
- Flexibility to work in a fast-paced environment
- Attention to detail and account privacy protection
What the Team is Saying
Jason
Software Engineer
Joshua Stubb
Front End Web Developer
Vanessa Sickles
Front-End Web Developer
Josh Groeschl
Software Developer
Hank
Dumpster Fire Fighter
Corporate Tools LLC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as 100% employer-paid for employees across medical, dental, and vision, with HSA buy-up options, basic life insurance, and in-house therapy/health coaching. Wellness supports extend to weekly onsite chiropractic at the Spokane and Post Falls offices.
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Leave & Time Off Breadth — Time off begins accruing on day one with 22 days plus 4 paid holidays, increases to 26 days in years 3–4, and transitions to flexible time off after year five. Paid parental leave is also offered.
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Retirement Support — Retirement support includes a Safe Harbor 401(k) with an employer match up to 6% and immediate vesting, with full-time eligibility after a 60-day wait. Plan features also include loans, rollovers, and catch-up contributions.
Corporate Tools LLC Insights
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The Company
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
Typical time on-site:
Flexible
