Top Tech Support Jobs

Provide on-site bilingual (English/Spanish) technical support and sales in a call center: troubleshoot devices and OSes, use call center software, meet sales targets, escalate when needed, complete training, and participate in PPX incentive program.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide on-site technical support and troubleshoot customer issues using call center systems, escalate appropriately, and meet sales and customer-experience goals by selling Asurion products. Complete paid training, work high-volume call center shifts using a headset, document and track issues, and earn incentive pay through positive customer outcomes.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex hardware/software/network issues, perform client installations, produce technical specs and reports, coordinate with vendors and teams, deliver on-site field support, and mentor junior staff to ensure rapid resolution and improved user experience.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex desktop, network, and POS issues, manage escalations, perform on-site field support, produce technical specifications and reports, coordinate with vendors and internal teams, and drive technical support initiatives aligned with leadership.

Provide advanced Tier 3 end-user computing and application support, troubleshoot complex hardware, OS, network and application issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, and deliver on-site field IT support to resolve incidents and improve user experience.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Provide Tier 2/3 end-user IT support across desktop and mobile environments, troubleshoot hardware, software, network and application issues, deploy client installations/upgrades, collaborate with IT teams and vendors, document incidents, assist with data analysis and contribute to ticketing and operational reports. Travel to market sites as needed.

The Support Team Associate responds to client support issues via phone, email, and chat, diagnosing problems, creating documentation, improving AI support, and maintaining customer satisfaction.

Provide Tier III technical support for networking and security products: troubleshoot complex network, endpoint, and cloud issues; own escalations; collaborate with Engineering/Product; create documentation; mentor lower tiers; participate in on-call rotation.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide advanced second-tier technical support via phone, email, and onsite; troubleshoot complex product issues; conduct customer training; manage cases and status updates; develop technical documentation and assist with software deployments; identify opportunities for sales and service growth.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Provide administrative and technical support to Account Managers on commercial lines accounts, prepare certificates of insurance and related documents, maintain account data in broker/management systems, perform quality-control reviews, handle correspondence and electronic filing, and follow HUB broker standards while supporting customer service and account servicing tasks.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Support installation, uptime, and repair of sophisticated microscopy and analytical equipment. Develop troubleshooting methods, create service documentation and work instructions, collaborate with NPD/Applications/OE, analyze failures to improve MTTR/MTBF, and lead product/process improvement projects. Provide field service support and technical feedback to quality teams.

Provide end-to-end IT/OT infrastructure and support for biologics research and manufacturing at the Rahway site. Design, develop, and maintain HMI/OT systems (DeltaV, PLCs, historians), manage AD, servers, SAN, VLANs, firewalls, backups, and virtual controllers. Drive compliance (GxP/CSV/GAMP5), risk assessments, integrations with SCADA/MES/LIMS, and digital transformation initiatives.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.