Top Tech Support Jobs

The Senior Technical Support Agent is responsible for interpreting, evaluating, and resolving incoming technical requests from customers via various channels. The role involves supporting network connectivity and various software applications, as well as analyzing inquiries to determine resolutions or escalations. The agent must document customer requests, interact effectively with customers, and provide input for knowledgebase updates and procedure improvements.

The Technical Support Supervisor oversees the Tier 2 Support team, ensuring quality service and performance accountability. Responsibilities include managing team resources, fostering collaboration with internal teams, handling escalations, and improving support processes. The role emphasizes mentoring team members and maintaining high-quality delivery while actively participating in recruitment and onboarding initiatives.

As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.

The Associate Technical Support Engineer provides remote technical support for MiPACS customers, troubleshooting issues related to SQL queries, network configurations, and product setups. Responsibilities include assisting with QA testing, maintaining customer records, and ensuring adherence to DICOM standards and healthcare IT best practices while collaborating with other teams.

The Associate Technical Support Engineer provides remote technical support to MiPACS customers, troubleshooting issues related to SQL queries, PowerShell scripts, and medical imaging. Responsibilities include assisting customers with product setup, conducting QA testing, maintaining CRM records, and collaborating with teams for project handoffs.

Provide post-sales technical support for Palo Alto Networks products, manage cases from ticketing to resolution, conduct troubleshooting, provide configurations, and assist customers with best practices. Collaborate with internal teams and participate in on-call rotations as needed.

The Technical Support Engineer will provide post-sales technical support, manage support cases, conduct fault isolation, analyze technical issues, and collaborate with engineering teams for product support. Responsibilities include offering configurations, troubleshooting practices, and developing automation efficiencies while participating in after-hours support.

As a Palo Alto Technical Support Engineer, you will provide technical support to customers and partners, manage support cases, conduct fault isolation, offer troubleshooting guidance, and assist in process automation. You will collaborate with engineering teams and communicate technical issues effectively. Additionally, you will be involved in weekend on-call rotations.

Technical Operations Support Engineer role within the Marketing Solutions organization at TransUnion, focusing on digital and data-driven marketing solutions in an AWS Cloud based environment. Responsible for troubleshooting, advising internal stakeholders, and delivering solutions. Requires 4-5 years of technical support experience, proficiency in Excel, SQL, bash, linux, and AWS CLI, as well as critical thinking, problem-solving, and communication skills.

As a Senior Technical Support Engineer at ServiceNow, you will provide critical customer support, troubleshoot technical issues, and collaborate with teams to ensure customer satisfaction. You will utilize your skills in Java/JavaScript for problem-solving and enhance processes through your unique insights on customer experiences.

The Senior Technical Support Engineer at Wasabi will integrate applications with Wasabi Cloud Storage, analyze root causes of technical issues, collaborate with engineers, and provide technical leadership in resolving complex problems. You'll ensure seamless customer success by supporting mission-critical systems in the cloud storage domain.

The Senior Technical Support Engineer resolves complex technical issues for customers, ensuring effective case resolutions. This role involves using diagnostic tools, providing exceptional customer support through various channels, and contributing to product improvements via insights gained from hands-on troubleshooting.

The Senior Technical Support Engineer resolves complex technical issues for customers using the ServiceNow platform. This role involves troubleshooting, building customer trust, and providing effective communication via various support channels. The engineer assists in case resolution while also contributing insights for product and process improvements.

The Senior Technical Support Engineer resolves technical issues for customers, ensuring effective case resolution and enhancing customer experience. They troubleshoot issues using various tools, manage challenging cases, and provide input for process improvements. This role requires excellent communication skills and a strong understanding of the ServiceNow platform and web application technologies.

The Senior Technical Support Engineer at ServiceNow provides crucial technical support to customers, resolving issues related to the ServiceNow platform. Responsibilities include troubleshooting, answering customer inquiries, utilizing diagnostic tools, and collaborating with other teams as needed. The role emphasizes customer experience and problem-solving to enhance operational success.

As a Technical Support Engineer, you will provide 24/7 support for UAS systems, offering help desk support and troubleshooting for end users. You will document issues and resolutions while assisting the warfighter in utilizing critical mission systems. The role demands system expertise in configuration, remote software and network troubleshooting, and collaboration with the development team for software testing.

The Technical Support Specialist at Biller Genie will manage customer inquiries through calls and chats, assess needs, and channel them to the right support teams while maintaining high customer satisfaction.