Top Tech Support Jobs

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Provides senior-level technical support for executives, resolving complex hardware, software, connectivity, mobile, Microsoft 365, endpoint, AV, and collaboration technology issues. The role proactively monitors executive technology, supports high-profile meetings and events, manages onboarding and device refreshes, documents procedures, coordinates escalations, and improves executive support services. Requires strong communication, discretion, ITSM knowledge, and the ability to work calmly with senior leaders in high-pressure situations.

Lead a hands-on technical support function for SaaS applications, integrations, APIs, authentication, configuration, and CRM synchronization. Resolve complex issues, coach and grow a support team, improve ticket quality and escalation processes, build documentation and training, identify recurring problems, and collaborate with Product and Development on improvements. Support product releases and help scale team processes while maintaining strong dealer communication and ownership.

Resolves standard and moderately complex customer technical issues, investigates root causes, manages support cases within SLAs, and escalates appropriately. Provides onboarding and configuration assistance, contributes to documentation and product testing, collaborates with Engineering and Product teams, and guides newer support engineers. Requires onsite work in Medina, Minnesota at least four days weekly and occasional travel.

Provides technical support to employees, assists with technical tasks and projects, sets up equipment, monitors tests and experiments, collects data, prepares reports, updates procedures, and resolves basic issues. The intern will learn technical processes, shadow experienced staff, and support tool and design activities while working in a safety-sensitive manufacturing environment.

Supports engineering projects by assisting technical staff with equipment setup, testing, experiments, data collection, reports, and procedure updates. Learns technical processes, shadows experienced professionals, and handles basic issues. The intern must be enrolled in technical coursework or a degree program, or be within six months of graduation. No prior experience is required.

Provides technical and project support to engineering staff, assists with equipment setup and testing, collects and summarizes data, updates procedures, observes experienced professionals, and resolves basic issues. The intern supports technical processes while developing practical experience through job shadowing and hands-on assignments.

Supports technical employees with QA-related tasks, project work, equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, and handles basic issues while working collaboratively in a safety-sensitive facility environment.

Supports engineering projects by assisting with technical tasks, equipment setup, testing, experiments, data collection, and report preparation. The intern observes and documents results, learns technical processes, updates procedures, shadows experienced staff, and handles basic issues. The role is intended for a currently enrolled technical student or recent graduate and involves primarily stationary computer work with movement throughout the facility.

Provide expert hardware and technical support for semiconductor manufacturing tools through remote assistance and customer-site visits. Develop support plans, communicate findings, improve documentation, relay field quality issues to design engineers, train Field Service Engineers, and support new product development, testing, and qualification. The role requires cleanroom work, equipment handling, international and domestic travel, and occasional field service support.

Provide proactive and reactive technical support for designated enterprise customers. Troubleshoot complex issues using logs, stack traces, browser traces, APIs, cloud technologies, SSO, and networking. Maintain customer runbooks and knowledge articles, configure content sources, manage alerts, develop remediation plans, educate users, and coordinate cross-functional product and service improvements. The role includes customer meetings, documentation, security processes, screenings, training, equipment use, and extended on-call coverage.

Provides Tier 1+ technical support for GxP-regulated and business-critical systems, including incident resolution, service requests, user provisioning, identity and access management, endpoint support, and asset tracking. Maintains compliant documentation, SOPs, audit evidence, and ticket records while coordinating with QA, CSV, infrastructure, security, system owners, and vendors. Supports Windows, macOS, Microsoft 365, laboratory, manufacturing, and quality systems in regulated environments.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead and define organization-wide Responsible AI, evaluation, and model-governance standards. Orchestrate cross-organization AI initiatives, influence engineering and executive stakeholders on architecture and roadmap, oversee end-to-end delivery, and mentor other program managers to drive strategic AI program outcomes and safety requirements.

Provides Level 2 technical support for RCS software, hardware, broadcasting systems, and integrated third-party products. Troubleshoots and prioritizes escalated incidents, supports installations, configurations, upgrades, and maintenance, and collaborates with Product, QA, and Development teams. The role includes answering calls and emails, following escalations through resolution, and participating in a weekly 24/7 on-call rotation.

Provides enterprise technical support for Tenable’s vulnerability assessment and compliance products. Responsibilities include troubleshooting customer issues, analyzing vulnerability scans, audits, and logs, reproducing software problems, communicating actionable solutions, documenting knowledge, and routing feedback to product and engineering teams. The role requires expertise in networking, Linux/Unix, macOS, Windows administration, system configuration, and security concepts, plus hybrid onsite work in Columbia, Maryland and occasional weekend or holiday availability.

Provides first- and second-level technical support for Windows endpoints, mobile devices, applications, connectivity, user access, and vehicle diagnostic technologies. Administers Intune, Active Directory, Entra ID, Group Policy, and Microsoft 365; performs deployments, patching, device lifecycle management, scripting, documentation, asset tracking, and troubleshooting. Coordinates with vendors and citywide IT teams while supporting technology projects and fleet staff.

Provides customer support for FacilityOS software, hardware, mobile applications, and integrations. Diagnoses and resolves technical issues, troubleshoots networking and devices, escalates defects to internal teams, creates documentation and training materials, and improves support processes. The role requires customer-facing digital support experience, SQL knowledge, hardware and software installation skills, and strong communication and problem-solving abilities.

Provide phone and email support to Ting customers, troubleshoot technical issues to root cause, document solutions, liaise with customers and partners, and support Engineering with software and hardware testing. Maintain internal and external documentation while helping ensure reliable service delivery. The role includes rotating shifts covering nights, weekends, and holidays.

Provides technical customer support for API-based SaaS products, troubleshooting product and configuration issues, diagnosing problems, and explaining complex technical concepts. The role requires applying JavaScript knowledge, communicating clearly across written and verbal channels, collaborating with teammates, and continuously learning product functionality. The position is full-time, in-office, Monday through Friday, with a schedule between 7 a.m. and 5 p.m.

Provides frontline technical support for Trellix cybersecurity products by diagnosing customer issues, assessing severity, troubleshooting problems, collecting data, implementing workarounds, and owning cases through resolution. The role includes remote troubleshooting sessions, issue documentation, customer communication, prioritization, and meeting service-level goals. Candidates need foundational knowledge of networking, databases, web services, security, and technical support. This is an individual contributor position with hybrid work in Frisco, Texas, or Draper, Utah.

Provides end-user technical support across more than 30 locations through phone, email, and remote tools. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, networking, printers, Active Directory, Entra ID, and VPN issues; documenting and managing service desk tickets; training users; escalating complex problems; supporting critical systems after hours; and traveling occasionally.

Provides Tier 1 application support for Oracle Health Patient Accounting and related EHR workflows. Troubleshoots user and system issues, monitors application functions and performance indicators, performs health checks, documents incidents, escalates complex problems, supports go-live and sustainment activities, and contributes to readiness checklists, trend analysis, knowledge transfer, and process improvements.