Top Tech Support Jobs

Provides advanced email-based technical support for the WASH-Connect mobile app across iOS and Android. Troubleshoots account, payment, connectivity, permissions, and device issues using Freshdesk and internal diagnostic tools. Escalates and resolves Level 1 cases, monitors support quality, documents solutions, and collaborates with engineering on recurring bugs and product improvements.

Own complex technical escalations, troubleshoot Salesforce configurations, APIs, logs, databases, and AI-powered features, and reproduce defects for engineering handoff. Partner with Development, QA, and Product to resolve issues, validate fixes, mentor Level 1 support staff, communicate technical guidance to customers, and document solutions in knowledge base articles.

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, installations, billing, upgrades, and online orders. Documents customer interactions, resolves issues, researches escalations, follows up on open tickets, educates customers, and contributes to project initiatives while maintaining high customer satisfaction and quality standards.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Provides technical support and administration for corporate hardware, software, servers, workstations, networks, user accounts, permissions, licenses, and security updates. Maintains IT asset inventories, supports Microsoft 365 and business applications, evaluates system performance, assists with upgrades and integrations, documents processes, and mentors team members. The role also provides troubleshooting and technology support to internal teams, business users, customers, and facilities outside Dallas, with approximately 20% travel.

Provides technical support to clients by managing ticket queues, troubleshooting complex system issues, querying databases and logs, and delivering sustainable solutions. Collaborates with global customer support teams and internal stakeholders, communicates with customers through video conferences, improves support processes, and follows projects through completion. The role requires adaptability, resourcefulness, strong communication, and occasional on-call or weekend availability.

Provides on-site technical support for New York employees, including executives, traders, and investment professionals. Responsibilities include deskside support, endpoint provisioning and lifecycle management, Microsoft 365 and device troubleshooting, network and meeting-room technology support, trading-floor operations, vendor and MSP coordination, vulnerability remediation, documentation, and participation in global infrastructure projects and incident processes.

Provides technical support and administration for corporate hardware, software, servers, workstations, networks, user accounts, permissions, security updates, and IT assets. Supports Microsoft 365 and web/application technologies, troubleshoots systems, performs upgrades and migrations, documents processes, maintains inventory, and mentors team members. The role requires strong customer service, problem-solving, communication, and the ability to work independently while supporting facilities outside Dallas.

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

Supports IT systems and technical environments through operations, system and network administration, cloud technologies, infrastructure automation, configuration management, troubleshooting, documentation, and technical support. Participates in development, testing, research, and solution-building tasks while receiving mentorship and gaining exposure to DevSecOps practices, engineering models, simulations, and software applications.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provide first-, second-, and third-line technical support for NYC 911 logging and recording systems. Responsibilities include deploying, patching, upgrading, monitoring, troubleshooting, and maintaining mission-critical infrastructure; configuring Windows, virtualization, networking, databases, and web services; collaborating with deployment, R&D, and customer teams; documenting support activities; and participating in a 24/7 critical-incident rotation.

Provides technical support to clients, helping maintain and streamline their technology environments. Potential assignments include help desk, cabling, networking, VoIP, and systems administration. The role emphasizes troubleshooting aptitude, client service, teamwork, reliability, communication, continuous learning, and training. Prior technical support experience is not required, though related work or hobby experience is beneficial. A reliable internet connection and driver’s license are required, with a company vehicle provided as necessary.

Provide advanced technical support for Mirakl’s SaaS marketplace platform and global clients. Diagnose complex issues using logs, APIs, SQL, and monitoring dashboards; manage client relationships; improve support processes and AI tools; monitor systems; and collaborate with developers, product managers, SRE, and customer success teams to resolve cases efficiently.

Provides first-level IT support for desktops, laptops, printers, mobile devices, servers, phones, and business applications. Responsibilities include resolving and documenting service desk tickets, configuring workstations, managing Active Directory assignments, supporting onboarding and offboarding, monitoring backups, tracking equipment and licenses, deploying hardware and software, and escalating complex issues to Tier 3 teams.

Lead the transformation of Payments Production Management into a mature SRE organization. Build and manage a centralized program function, establish governance and operating standards, develop a transformation roadmap, and coordinate cross-functional execution across engineering, operations, risk, and product teams. Track reliability metrics, improve incident and change management, reduce toil, expand automation, and deliver executive reporting. Lead AI-assisted production operations practices with human validation, security awareness, and auditability.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Provides advanced technical support for rental equipment and applications across branches and regions. Responsibilities include diagnostics, troubleshooting, technician training, project coordination, product updates, operational readiness, customer consultation, metric reporting, and equipment solution development. The role requires extensive knowledge of generators, HVAC, power distribution, diesel equipment, compressors, drives, appliances, and mechanical systems. It includes project oversight, employee guidance, frequent field work, and up to 60% overnight travel.

Provides technical support by phone and live chat for PC systems and CORSAIR products. Troubleshoots hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guides customers through solutions, identifies defective products, supports warranty replacements, documents interactions, escalates complex issues, and maintains productivity and customer satisfaction standards. Requires hands-on desktop computer building or repair experience and on-site work in Milpitas, California.

Provide email and scheduled-call technical support for Gong customers, troubleshoot product and integration issues, identify bugs, test solutions, and communicate updates. Build expertise in Gong, telephony, conferencing tools, Salesforce, and APIs. Collaborate with Success, Sales, and Product teams to represent customer needs and influence priorities. Create documentation, training materials, and process guides while meeting support performance goals.

Leads a 24/7 global technical support organization for B2B telecom and IoT customers. Manages offshore support staff, improves ticketing and escalation processes, creates technical documentation, and owns critical incident resolution. Diagnoses complex eSIM provisioning, connectivity, API, and mobile network issues while coordinating with Engineering, Product, and Carrier Relations. Advocates for customers, communicates during outages, and analyzes support trends to improve product reliability.

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Coordinates cloud hosting support for DLA customers by serving as a liaison among program offices, integrators, cloud operations, cybersecurity, and leadership. Tracks incidents, risks, dependencies, decisions, tickets, and action items; advises stakeholders on ServiceNow, access request, intake, and operational processes; supports onboarding, migrations, production events, and operational readiness; and prepares customer-facing updates and status materials.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Leads and builds Juganu’s US Solutions Engineering and Technical Support function. Owns technical customer engagement from discovery and pre-sales solution design through pilots, deployments, commissioning, troubleshooting, and ongoing support. Provides expertise across networking, Wi-Fi, wireless backhaul, IoT, and edge systems while translating field requirements into product and R&D input. Establishes scalable documentation, support procedures, escalation processes, and cross-functional collaboration with Sales, Product, R&D, hardware, software, and customers.