Top Tech Support Jobs

The Technical Support Associate - Senior will provide Tier I and Tier II support for a U.S. Government customer, handling problem identification, diagnosis, and resolution, monitoring system health, and documenting issues. The associate must work with technical teams and provide status updates to management, ensuring operational success during assigned shifts, including nights and weekends.

The Technical Support Specialist I is responsible for providing technical assistance through incoming calls, troubleshooting IT issues related to software products, and assisting with software installation and configuration. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

The Technical Support Representative is responsible for maintaining and troubleshooting Windows Server environments, ensuring system health and uptime. Duties include monitoring systems, handling customer support tickets, managing databases, and implementing security compliance. The role also involves using Azure Pipelines, performing after-hours support, and communicating effectively with both internal teams and customers.

The Technical Support Analyst at AssetWorks is responsible for assisting customers, responding to inquiries, troubleshooting issues, generating support tickets, and participating in follow-up testing. The role focuses on enhancing customer satisfaction through effective communication and resolution of technical problems while managing multiple tasks and priorities.

The Technical Support Analyst 2 is responsible for answering phones and emails, creating and assigning service desk tickets, and providing excellent customer service. Requires 2 years of experience in help desk/technical support roles with knowledge of Windows operating systems and Microsoft products.

As a Technical Support Specialist, you will be responsible for troubleshooting software and hardware issues, providing support to customers via phone, live chat, and email, and working closely with different teams to resolve technical issues. Strong communication skills and attention to detail are required. Previous tech support experience and bilingual skills are a plus.

As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.

The Associate Manager, VR Technical Support is responsible for leading a technical support team for Vacation Rentals, focusing on effective supervision, team development, and improving customer experiences. Key responsibilities include building team relationships, setting performance expectations, conducting one-on-one meetings, and analyzing data for process improvement.

As a Technical Support Specialist II, you will provide frontline technical support to improve patient care quality. Responsibilities include responding to customer inquiries, provisioning and managing Active Directory accounts, configuring mobile devices, and offering end-user support for various systems and applications. You will also identify and implement process improvements.

Manage post-implementation technical support processes for Manhattan Customer Services Organization projects. Coordinate a cross-functional team of supply chain consultants and analysts to resolve software defects, provide configuration assistance, and address operational and data issues. Set objectives, monitor progress, mentor employees, and oversee project delivery.

As a Technical Support Specialist, you will troubleshoot and resolve technical issues related to POS software and hardware. You'll provide excellent customer service via phone and email, maintain lab environments for testing, and document product training while seeking to grow and learn in the tech field.

The Technical Support Associate is responsible for installing and configuring Chowbus products at restaurants, providing post-sales support, responding to customer inquiries, and optimizing restaurant performance. The role involves collaboration with various teams and managing restaurant relationships to enhance service delivery.

The Technical Support Engineer will provide customer service, troubleshoot technical issues related to AspenTech's proprietary software, deliver training classes, and develop training materials. The role involves collaborating cross-functionally to resolve customer problems and improve product quality.

The Technical Support Analyst provides customer service and technical support for computer applications and hardware. Responsibilities include answering inquiries, collaborating with technical teams, maintaining tracking logs for troubleshooting issues, and applying standard procedures to resolve routine problems in an IT call center setting.

As a Software Technical Support Engineer, you will provide technical support to customers by troubleshooting and resolving complex issues related to enterprise video management. Your role involves building and configuring servers, documenting solutions, and collaborating with product groups to improve software. You'll communicate with customers via various platforms and may occasionally visit customer sites to resolve issues.

The Technical Support Specialist provides implementation and ongoing support for proprietary software applications, troubleshoots HL7 interface messages, and works with various web-based applications. Responsibilities include server installations, managing on-call support, and collaborating with development and project management teams to resolve issues.

The Associate Technical Support Engineer role involves supporting customers with AspenTech Engineering software, resolving technical issues, delivering training, and contributing to product improvement based on customer feedback and insights.