Top Tech Support Jobs

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Provide administrative and technical support to Account Managers on commercial lines accounts, prepare certificates of insurance and related documents, maintain account data in broker/management systems, perform quality-control reviews, handle correspondence and electronic filing, and follow HUB broker standards while supporting customer service and account servicing tasks.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

Support installation, uptime, and repair of sophisticated microscopy and analytical equipment. Develop troubleshooting methods, create service documentation and work instructions, collaborate with NPD/Applications/OE, analyze failures to improve MTTR/MTBF, and lead product/process improvement projects. Provide field service support and technical feedback to quality teams.

Provide end-to-end IT/OT infrastructure and support for biologics research and manufacturing at the Rahway site. Design, develop, and maintain HMI/OT systems (DeltaV, PLCs, historians), manage AD, servers, SAN, VLANs, firewalls, backups, and virtual controllers. Drive compliance (GxP/CSV/GAMP5), risk assessments, integrations with SCADA/MES/LIMS, and digital transformation initiatives.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide phone and web-based technical support for Omnicell products, diagnosing and resolving hardware, mechanical, pneumatic, software, networking, and interoperability issues. Own cases end-to-end, collaborate with field and cross-functional teams, create self-help tools, communicate trends to leadership, and maintain customer relationships while supporting a 24/7 team.

Provide Tier 2+ endpoint and laptop lifecycle support including troubleshooting, imaging and Windows OS deployment, scripting (PowerShell/Python), endpoint tool administration (Intune, BigFix, ControlUp, Defender), hardware inspections, firmware maintenance, vendor/audit coordination, user training, off-hour upgrades, and on-call rotation support.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.

Provide technical support to merchants and clients for payment and POS issues, troubleshoot and resolve routine to moderately complex problems, document cases, communicate clearly with customers, and contribute to process and knowledge improvements to maintain uninterrupted payment operations.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Lead and manage a technical support organization for Generac Home products, overseeing daily operations, KPI reporting, staffing, escalations, and knowledge-base development. Provide hands-on technical escalation support, collaborate with engineering on product issues and new introductions, develop training and service content, coordinate field visits, and support trade shows and cross-functional teams to ensure dealer and customer satisfaction.

Provide technical support for Beckhoff IO and EtherCAT products: troubleshoot control systems, support TwinCAT features, diagnose EtherCAT/EDP hardware and embedded software issues, document cases, perform on-site and remote support, create knowledgebase articles, and assist with training and demos. Requires use of engineering tools and escalation of complex issues.

Provide on-site technical support to fresh produce packers: observe operations, troubleshoot equipment and processes, advise on pesticide use and food-safety compliance, train customers, collaborate with Sales and R&D, and recommend improvements to optimize product performance.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

As a Product Support Specialist, provide expert technical support for medical devices, troubleshoot hardware and software issues, and ensure customer satisfaction through effective communication.

Provide frontline IT support: receive, triage, document, and resolve end-user help requests; configure PCs/laptops; troubleshoot hardware and software; create knowledge-base articles; use Jira ticket queue; schedule and complete onsite appointments; collaborate with IT and other teams; deliver excellent customer service.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.

The Technical Support Engineer provides expert-level support, troubleshooting technical issues, collaborating cross-functionally, and ensuring customer satisfaction in a fast-paced environment.

Provide break-fix and premium technical support for Splunk Observability Cloud customers. Troubleshoot issues, reproduce problems, file bug reports, escalate to engineering, and collaborate with Customer Success. Communicate clearly with customers via phone/Webex, contribute to knowledge content, and develop expertise in cloud, Kubernetes, REST APIs and development languages.

The role involves analyzing technical and data processing issues, supporting computer systems, improving performance, recommending software, and troubleshooting.