Top Tech Support Jobs

Manage and improve the technical support ticketing process using JIRA, troubleshoot desktop hardware/software and peripherals, assist with account/access issues, create support operations and invoice workflow procedures, collaborate with IT and BI/Product Support to drive process improvements and ensure SLA-driven incident resolution.

Provide phone, chat, and ticket support for Interactive Brokers' desktop, mobile, and web platforms; troubleshoot connectivity and software issues; escalate and manage wide-scale technical problems.

Provide phone, email, and screen-share technical support for Alertus hardware and software; troubleshoot networking and Windows issues, prioritize tickets in Salesforce, document cases, create Knowledge Base articles, escalate to Product Development, and assist customers with installations and recurring-issue analysis.

The Technical Support Engineer assists clients with data-related issues on Finalsite's platforms, performing troubleshooting, data processing, and software maintenance while providing excellent customer service.

The Technical Engagement Specialist addresses elevated technical issues from clients in residential and commercial sectors, ensuring exceptional service and issue resolution via phone, chat, and email.

The Technical Support Engineer resolves tier 1 ticket requests, delivers customer support, documents work, and assists with hardware setup and on-call duties.

The Manufacturing Engineer, Technical Support will aid in developing and supporting the CAR-T manufacturing process, resolving issues and contributing to quality assurance.

The Technical Support Specialist provides IT support to employees, troubleshooting issues, managing technical requests, and maintaining IT equipment while documenting processes.

Provide technical support for hardware and software, troubleshooting issues, configuring systems, and ensuring timely resolution of user problems while documenting solutions in ITSM tool.

The Associate Technical Support Specialist provides customer support, troubleshoots issues, logs interactions, utilizes software tools, and monitors service metrics while working in a hybrid environment.

Lead and strategize global technical support operations, ensuring customer satisfaction and performance optimization, while managing cross-functional collaborations and resource planning.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.

As a Technical Support Specialist, you will assist customers using Amplitude by troubleshooting product issues, managing support tickets, and improving support processes.

Manage operations and enablement for the technical support team, optimizing processes, training, tools, and data analysis to enhance customer experience.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

Lead the provisioning team for commercial derivatives, overseeing data, training, technical support, and managing performance and relationships with stakeholders.

The Designated Technical Support Engineer at Glean supports assigned customers by troubleshooting technical issues, driving improvement in support processes, and enhancing customer experience through proactive communication and technical expertise.

As a Technical Support Engineer at Glean, you will provide exceptional support to customers, manage inquiries, troubleshoot technical issues, and contribute to product improvements.

The role involves providing technical support for a medical device's software, responding to service requests, documenting processes, and maintaining vendor credentials while delivering exceptional customer service.

Responsible for leading a technical support engineering team, focusing on advanced troubleshooting, root-cause analysis, and collaboration with engineering to improve product quality and customer satisfaction.

Responsible for resolving complex microbiology product issues, determining hardware, reagent, or software errors, and ensuring customer satisfaction through phone and email support.

As a Reliability Engineer, you will conduct root-cause analysis, support operations and supply chain teams, create reports, and drive reliability improvements. You'll also mentor junior engineers, analyze data, and engage in continuous improvement initiatives.

The Technical Support Associate provides workflow and technical support to the Commercial Service and Marketing teams, handling policy data, correspondence, and client requests while ensuring quality control and excellent customer service.

The Technical Support Engineer will resolve technical issues, assist customers, and collaborate with engineering teams while developing self-service solutions and knowledge base articles.

Support medical device software updates by installing patches, evaluating service orders, and providing technical customer service in clinical settings.