Top Tech Support Jobs

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.

Provide technical support and customer service for computer applications and hardware in a call-center environment. Troubleshoot systems, coordinate with network and development teams to restore service, maintain tracking logs, and coach/lead team members to ensure timely resolutions and high-quality support.

Leads global technical and customer support organizations, setting strategy, KPIs, service standards, escalation processes, and knowledge-management governance. Partners with Engineering, Product, Quality, Warranty, and Field Services to resolve issues and improve products and customer outcomes. The role oversees workforce planning, organizational development, regional integration, budgets, technology investments, compliance, and major customer escalations across geographically dispersed teams.

Provide application assistance, training, and troubleshooting for RNAscope/ACD product lines via chat, phone, email and onsite. Serve as primary technical contact, log and track issues in Salesforce, liaise with Sales/Marketing/R&D, and contribute to the support knowledge base while ensuring timely, high-quality customer service.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

The Technical Support Specialist provides technical assistance and support for computer systems, hardware, software, runs diagnostics, isolates problems, and implements solutions.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Provide first-level technical and customer support through chat, phone, and ticketing systems. Prioritize, classify, escalate, troubleshoot, and resolve incidents while coordinating with engineering, product teams, internal departments, and business partners. Monitor ticket volumes, meet service-level KPIs, and work varied shifts. The role requires technical support experience with cabling, KVM, multimedia, networking, rack enclosures, video switching, AV over IP, and audio/video signal transmission.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

Provides technical customer support through phone, email, and walk-in interactions. Diagnoses and troubleshoots service issues, educates customers on plans and usage, performs basic PC, Mac, gateway, router, and networking support, and de-escalates customer concerns. The role also identifies process and technology improvements and may require occasional evening or weekend availability.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

Provide advanced technical support and guidance for NOV rig automation systems: troubleshoot and resolve client issues, maintain ticketing and monitoring records, perform root cause analysis, prepare damage and corrective action reports, identify reliability trends, coordinate with engineering/sales/workshops, support product notifications, and deliver training and documentation.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, document issues and solutions, liaise with Tier-II for escalations, and create support documentation for internal and external web pages.

Provide reactive and proactive technical support to licensed customers: troubleshoot and qualify incidents, resolve or escalate to Tier II, document issues and solutions, work with networking protocols, SQL via CLI, Linux, SIEM, and ensure compliance familiarity.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Tier II/Product Specialist providing technical escalation support and solutions to clients and internal teams. Document and deliver technical training, troubleshoot systems, analyze malware and dumps, support Windows/Linux environments, manage incidents, and communicate status to customers, sales, and management.

Provide bilingual (Spanish) technical support for McAfee products: troubleshoot and reproduce issues, manage escalations, log and update cases in MAX, liaise with Tier II, document resolutions, create knowledgebase articles, and maintain product and threat knowledge.

Provide Tier-1 technical support for licensed customers, troubleshoot networking and Windows client/server issues, isolate faults, diagnose application-layer problems, and communicate solutions clearly via active listening and probing questions. Support via multiple channels and document problem-resolution scenarios.

Provide reactive and proactive technical support to external customers: troubleshoot and resolve incidents, qualify and escalate to Tier-II, document issues and solutions, and create internal/external support documentation.

Develop, troubleshoot, and support Java/JSP/Servlets web applications and web services. Work on front-end (HTML/JavaScript/AJAX) and backend Java components, debug with tools like Fiddler, write complex database queries, mentor associates, and communicate with technical and non-technical stakeholders in a dynamic, process-improving environment.

Contract Technical Support Specialist based in Golden Valley, MN (11/2016–06/2017). Provided end-user technical assistance, troubleshooting, ticket documentation, and issue escalation for IT systems and users.

Provide phone- and email-based technical support for Honeywell thermostat products. Diagnose and resolve hardware, software, and networking issues; use product specs and web resources to guide customers; escalate or refer as needed; maintain system knowledge; and suggest process improvements. Support assigned thermostat group across scheduled shifts.

Provide macOS and iOS technical support for a large work group: troubleshoot systems, test applications, assist team members with Apple devices and productivity apps, report status to project leads, manage calendars, and learn/adapt to new software.