Top Tech Support Jobs

Manage operations and enablement for the technical support team, optimizing processes, training, tools, and data analysis to enhance customer experience.

Provide technical customer support via Intercom (email, chat, occasional calls), troubleshoot SSO/SAML, DNS, custom domains and certificates, escalate complex issues to Engineering, create and maintain knowledge-base content, improve AI/automation deflection, and drive quality and process improvements.

Provide technical support to customers via phone, email, and chat; troubleshoot hardware/software and wireless issues; document interactions; manage multiple tickets; escalate complex problems; collaborate with team and supervisors; communicate technical solutions clearly and demonstrate strong customer service and leadership qualities.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

The role involves providing technical support for security solutions, troubleshooting, training partners, and collaborating with engineering to resolve issues.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

Provide tier 2/3 on-site IT support for Windows and macOS in an enterprise/research environment, troubleshoot hardware/software and scientific peripherals, manage backups and desktop images, support virtualization platforms, use ServiceNow for ticketing, evaluate hardware/software solutions, and train staff. Must obtain Public Trust clearance.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations and other ERP platforms. Perform advanced troubleshooting using Visual Studio, Azure telemetry, SQL, KQL and diagnostic tools. Resolve finance, supply chain, deployment, integration, upgrade and performance issues; escalate to engineering as needed. Create technical documentation, mentor peers, and participate in onboarding and readiness activities.

Senior intelligence operations support performing technical targeting and analysis for IC customers: conducting internet and database research, converting data into actionable leads, integrating with multi-discipline teams, maintaining interagency contacts, and producing analytic writing and briefings in support of counterintelligence and cyber missions.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Lead high-level technical engagements with strategic customers, manage complex projects from specification to vendor coordination, mentor inside-sales team members, develop advanced product documentation and training, and partner with product and engineering to close technical gaps and improve processes.

Support sales, engineering, production, and customers through quoting, order conversion (MOSS), project updates, approvals, machine acceptance coordination, shipping logistics, and configuration database maintenance.

Provide IT support and administration: onboard users and devices, maintain networks, servers, workstations, backups and security, troubleshoot user issues, document incidents, support vulnerability scans and penetration testing engagements, and assist with remediation and compliance.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively.

Provide high-touch desktop and endpoint support for C-level executives, manage AV and conferencing readiness for executive events, coordinate SCCM/MECM deployments with MSP, maintain endpoint security posture, mentor onsite support staff, document runbooks, and provide scheduled after-hours and on-call support when needed.

Provide Tier II technical support for field teams: install, configure, and calibrate products; troubleshoot hardware and software issues; monitor and maintain systems; document activities; act as technical point of contact; attend occasional on-site client meetings and manage incident resolution for product stability and customer satisfaction.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

The Technical Customer Support Engineer Tier II supports product installation, troubleshooting, and customer interaction, ensuring optimal product functionality and exceptional service.

Provide editorial support for intelligence products, ensuring compliance with various directives, managing content, and collaborating with stakeholders for accurate dissemination of publications.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.