Top Tech Support Jobs

Provides inbound customer support for Spectrum Mobile services, resolving activation, billing, payment, account, order, and subscriber issues. Navigates phone and computer systems, maintains customer accounts, explains products and processes, and delivers a positive customer experience in a high-volume 24/7 call-center environment.

Provides inbound phone support for cable and video customers, troubleshooting technical issues, answering billing and account questions, updating subscriber information, and resolving service concerns. The role requires navigating computer systems, learning Spectrum products and processes, and delivering friendly, timely customer experiences in a 24/7 call-center environment.

Provides inbound phone support for cable and video customers, troubleshooting technical issues, resolving billing and account questions, updating subscriber information, and delivering friendly customer service. The role requires navigating computer systems, learning TV products and billing processes, multitasking in a fast-paced call-center environment, and working evenings, weekends, holidays, and varied schedules.

Provides inbound phone support to residential customers, troubleshooting internet and voice service issues, handling basic billing inquiries and payments, and resolving problems while delivering a professional customer experience. The role requires schedule flexibility for nights, weekends, and holidays, strong communication skills, multitasking, computer proficiency, and resilience in a high-volume call center.

Provides inbound phone support to residential customers, troubleshooting internet and voice issues, handling basic billing inquiries and payments, and resolving service problems. The role requires active listening, multitasking, professionalism, and the ability to work varied second-shift schedules, including weekends and holidays. Representatives use customer service and technical support skills to explain Spectrum services, address concerns, and deliver positive customer experiences.

Provides bilingual English/Spanish customer support for cable and video services through inbound calls. Responsibilities include troubleshooting technical issues, answering billing and account questions, updating customer information, resolving subscriber concerns, navigating computer systems, and delivering a positive customer experience. The role requires flexible availability for nights, weekends, and holidays in a 24/7 call-center environment.

Provides technical support for StrataJazz healthcare software, troubleshooting moderately complex issues, analyzing SQL queries, managing cases, documenting customer interactions, delivering training, and escalating complex problems. The role also develops preventive solutions, maintains knowledge-base content, protects PHI under HIPAA, collaborates cross-functionally, and guides junior support staff.

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Provides frontline technical support for aircraft in-flight connectivity systems. Diagnoses faults using system logs, performance metrics, manuals, wiring diagrams, and schematics; manages maintenance discrepancies in ServiceNow; provides compliant repair guidance and technical training; supports airline personnel; applies AI to streamline diagnostics and predict recurring faults; and collaborates with engineering teams to improve fleet reliability and efficiency.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Supports multiple executives by managing complex calendars, scheduling meetings, arranging travel, preparing expense reports, coordinating events, drafting business communications, and handling general administrative duties. The role requires strong organization, adaptability, discretion, communication, and proficiency with office productivity and video-conferencing tools in a hybrid, fast-paced environment.

Provides multi-channel technical support to HCSS customers, acts as a liaison with internal teams, learns HCSS products, documents customer interactions, and delivers high-quality service. The role requires customer service experience, strong problem-solving and communication skills, adaptability, organization, initiative, and the ability to explain technical solutions clearly. Spanish fluency is preferred.

Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provides advanced technical support for NVIDIA networking and AI infrastructure products, including InfiniBand, NVLink, Ethernet, GPUs, Linux, and HPC environments. Troubleshoots customer issues across installation, operation, maintenance, interoperability, and performance. Responds through multiple support channels, collaborates with Engineering and Marketing, develops support methodologies, documents solutions, and improves internal support processes. Requires extensive networking, Linux administration, virtualization, containerization, cloud infrastructure, packet analysis, and customer debugging experience.

Provides onsite Tier 1 IT help desk support for airport development operations. Troubleshoots PC hardware, Windows systems, network connectivity, VPN, and Microsoft 365 issues; manages incidents, service tickets, installations, deployments, relocations, and staff onboarding/offboarding. Supports events, trains users, documents outages, and escalates issues as needed. Requires mobility across airport sites, occasional shift flexibility, strong communication skills, and the ability to lift 40 pounds.

Provides first-line bilingual English/Spanish technical support for enterprise software, SaaS solutions, printer drivers, and third-party applications through email, chat, and phone. Troubleshoots and resolves customer issues, escalates complex cases, documents tickets, contributes to knowledge-base content, researches product capabilities, and collaborates with Engineering, IT, QA, and Sales.

Leads a global Technical Support team serving Adyen merchants. Responsibilities include coaching and developing support engineers, handling technical escalations, establishing processes, defining objectives and key results, tracking performance, aligning global support practices, and presenting outcomes to senior leadership. The role collaborates with Operations, Engineering, Product, Account Management, and Sales while providing high-quality support for Adyen’s platform and APIs.

Provides Tier II desktop and application support for a healthcare organization. Installs, maintains, troubleshoots, and manages desktops, laptops, printers, peripherals, and mobile devices; responds to support tickets; maintains IT asset inventory; escalates complex issues; and participates in rotating 24/7 on-call coverage with occasional local travel.

Provides remote and occasional onsite technical support for J&J MedTech robotic capital equipment. Troubleshoots and triages product issues, supports customers and field engineers through multiple communication channels, performs remote diagnostics, escalates unfamiliar problems, and participates in 24/7 on-call coverage. The role also serves as a product specialist, supports training, manages product-specific processes, coordinates technical information, and contributes to continuous improvement while ensuring compliance with medical device regulations.

Leads a team of robotic technical support engineers providing remote support for medical capital equipment and digital technologies. Oversees support operations, escalations, performance metrics, workforce planning, process improvements, customer experience, and cross-functional issue resolution. Develops team capability, supports product launches, and presents operational updates to leadership. The role requires experience with complex medical devices or healthcare technology, people leadership, customer escalations, and data-driven operational improvement.

Provides advanced technical support for robotic surgical capital equipment through phone, email, and call center channels. Troubleshoots complex product issues, coordinates resolutions with field and cross-functional teams, supports customers during emergency on-call coverage, manages product processes and projects, mentors technical support staff, reports performance metrics, and maintains quality procedures. The role also serves as a product specialist and supports customer training, with approximately 20% domestic travel.

Provides phone, email, chat, and webform technical support for golf and sports technology products. Troubleshoots hardware, software, installation, connectivity, configuration, and application issues; guides customers through resolutions; documents interactions in a CRM; follows up as needed; and delivers positive customer experiences while learning specialized technology.

Manages security profiles, access controls, role-based permissions, provisioning, audits, incident response, and compliance for Virginia Department of Health’s Oracle Health EHR environment. Provides Tier 1 application support, monitors user behavior, supports Cerner/OHPAC upgrades and security patches, develops security documentation, and collaborates with IT, compliance, application, and support teams to improve EHR security and meet HIPAA requirements.