Top Tech Support Jobs

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide technical support for Construction Industries products (Grade Control, Payload, Cat Command, Detect/Safety systems). Troubleshoot customer issues, perform root cause analysis, follow risk and quality processes, onboard new products into helpline, share feedback with internal teams, and maintain relationships with partner support personnel as escalation point.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide technical support for Nonprofit and Education Clouds, troubleshoot OmniStudio and declarative automation, analyze logs and data (SOQL/JSON/SQL), resolve complex customer issues, meet CSAT and SLA targets, and collaborate with Product, Engineering, Success, and Sales.

Provide multi-channel technical support for fire alarm and sprinkler systems: diagnose and resolve hardware, software, and networking issues; guide customers through configuration, setup, testing, and maintenance; create and maintain support documentation; develop product expertise in an on-site lab; collaborate with team and handle evolving responsibilities to ensure customer satisfaction.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Provide remote and on-site IT support for internal staff: install and image Windows and software, troubleshoot hardware and network issues, manage ticketing, set up equipment and boardroom presentations, support LAN/WAN and telephone infrastructure, track inventory, and meet SLA response and resolution targets.

Provide technical sales and customer service via phone, email, and in-person; answer product questions; update orders; report quality issues; support operational accuracy and multitasking in a fast-paced environment.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provide on-site, user-facing IT support across multiple ASPCA locations: troubleshoot hardware, software, mobile devices, printers and telecom; maintain ticket documentation; deliver training; participate in projects, on-call and Saturday rotations; and travel periodically for site support to ensure staff can perform mission work.

Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.

Provide 2nd-level technical support for B2B customers: investigate and resolve escalated issues, implement requests in the platform, review JavaScript filter logic, advise on optimizations, and surface recurring problems to inform product improvements.

Support the Technical Support Manager by coaching and supervising support reps, handling escalations, monitoring ticket queues and KPIs, coordinating with engineering/network teams, delivering training, improving processes, and ensuring timely resolution and service reliability.

Provide first-line technical support for internet and phone services via phone, email, and chat. Troubleshoot connectivity and equipment issues, document cases in CRM, escalate complex problems, educate customers on usage and optimization, and collaborate with field and network teams to ensure timely resolution.

Design, implement, and maintain client network infrastructure (routers, switches, firewalls, load balancers); monitor performance; perform security, backup, and disaster recovery; troubleshoot and support clients; administer servers, workstations, and network devices; perform audits, migrations, and on-site maintenance including driving to client sites.