Top Tech Support Jobs
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The Palo Alto Technical Support Engineer provides post-sales technical support for customers, managing support cases, troubleshooting issues with various operating systems, and collaborating across teams. Responsibilities include conducting fault isolation, offering best practice guidance, developing process automation, and participating in on-call rotations as needed.
The Palo Alto Technical Support Engineer provides post-sales technical support, troubleshooting, and implementation guidance for Cortex. Responsibilities include managing support cases, analyzing technical issues, and offering best practices. Collaboration with customers and internal teams to improve product operability and support automation efforts is essential. Participation in on-call rotations and after-hours support is required to ensure customer success.
The Palo Alto Technical Support Engineer offers post-sales support to customers, managing technical issues, conducting fault isolation, and providing best practice guidance. They collaborate with engineering teams and participate in support duties, including on-call responsibilities, while developing process efficiencies.
The Palo Alto Technical Support Engineer provides post-sales support, troubleshooting, and technical assistance for customers, managing support cases, conducting fault isolation, and collaborating with engineering teams. Responsibilities also include documentation reviews and process automation.
As a Palo Alto Technical Support Engineer, you'll provide technical support to customers, manage support cases, troubleshoot issues, and collaborate across teams. You'll also review technical content and participate in after-hours support while ensuring customer satisfaction through effective communication.
The Palo Alto Technical Support Engineer provides post-sales technical support, guiding customers on implementing best practices, troubleshooting technical issues across various platforms, and managing support cases. This includes collaborating with different teams and participating in on-call rotations to ensure customer success.
The Palo Alto Technical Support Engineer will provide technical support to customers, manage support cases, conduct fault isolation, and offer best practice guidance. Responsibilities include collaborating with engineering teams, managing troubleshooting processes, participating in on-call rotations, and contributing to process automation efforts.
The Palo Alto Technical Support Engineer will provide technical support, manage support cases, conduct root cause analysis, and collaborate with engineering teams to resolve technical issues. They will also review technical documentation and help develop process efficiencies.
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The Palo Alto Technical Support Engineer provides post-sales support by offering technical assistance to customers and partners, managing support cases, conducting fault isolation, and collaborating with engineering teams. They also create configurations, troubleshoot issues, and help develop process automation.
As a Senior Technical Support Specialist, you'll be the primary point of contact for customer inquiries, resolving technical issues, providing personalized support, collaborating with various departments, and collecting feedback to improve the product. Your role is crucial in maintaining high service standards and ensuring a positive customer experience.
As a Technical Support Analyst, you will provide exceptional customer service to HCSS customers, acting as a liaison to internal departments, taking ownership of learning HCSS products, and creating documentation based on support interactions. Expect to solve problems efficiently whilst maintaining high service standards.
In this role, you will manage a technical support team, oversee critical support metrics, develop team members, handle customer escalations, and drive daily incident management. You'll also evaluate processes for improvement and maintain a culture of teamwork.
In this role, you will manage technical support and service operations, ensuring the achievement of support KPIs and enhancing customer experiences. You will lead a technical team, handle customer escalations, manage incidents, perform change management, and evaluate processes for improvement.
The Technical Support Engineer, Performance will troubleshoot and resolve complex issues on the ServiceNow platform, focusing on performance and instance availability. The role involves mentoring junior members and requires strong technical and interpersonal skills, as well as the ability to work during evenings and weekends as needed.
The Performance Support Engineer manages critical issues for ServiceNow's Technical Support team, focusing on performance and instance availability. They mentor junior members, troubleshoot complex technical problems, and work closely with customers, often outside normal hours. Strong technical skills and interpersonal abilities are required.
As a Technical Support Engineer at Datadog, you will respond to client inquiries, reproduce issues across numerous integrations, and create documentation to enhance customer success. You will work closely with clients to understand their needs and communicate effectively with the technical team.
As a Technical Support Engineer, you will engage with customers through various channels, troubleshoot technical issues, and educate clients on using Datadog's platform. You'll receive training to become proficient in specific product areas and participate in internal product discussions based on customer feedback.
As a Technical Support Engineer, you'll troubleshoot customer technical requests, lead product demos, participate in product discussions, and become a specialist in Datadog products, ensuring customer satisfaction and success.
As a Technical Support Engineer at Datadog, you'll engage with customers to resolve technical issues via various channels, reproduce issues, lead product demos, and train specifically in Datadog's products. You'll work under mentorship while contributing to customer satisfaction and company growth.
As a Technical Support Engineer, you will engage with customers through various channels to resolve technical support requests and educate them about Datadog's platform. You will reproduce technical issues, participate in product discussions, and become an expert in Datadog products, while working in a hybrid environment.
Manage and mentor a team of Technical Support Engineers to handle client requests, troubleshoot issues, drive productivity initiatives, and foster team development. Collaborate on high-priority escalations and facilitate new hire training in a technical support environment.
As a Technical Support Engineer 2 at Datadog, you will assist Premier Customers with technical inquiries, reproduce issues related to 600+ integrations, build documentation, and engage in health checks. You will work in a fast-paced hybrid environment focused on client satisfaction and continuous improvement.
As a Technical Support Engineer at Datadog, you will engage with customers through various channels to resolve technical issues and educate them on the platform. You'll reproduce technical problems, lead product demos, and contribute to product discussions based on client interactions while working from a Datadog office.
Engage with customers via multiple channels to identify and resolve technical support requests, reproduce technical issues, become demo certified, participate in product conversations, and work from a Datadog office.
As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical support requests, reproduce issues, conduct demos, and provide feedback to internal product teams. You will become a certified demo specialist and work collaboratively in a hybrid office setting.
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