Top Tech Support Jobs

Provides advanced end-user IT support for hardware, software, networking, accounts, and business applications. Troubleshoots Windows and Apple devices, manages Active Directory and Exchange accounts, resolves tickets, supports technology testing, contributes to knowledge documentation, and assists with purchases. Leads low-complexity IT projects, mentors junior analysts, collaborates with IT teams and vendors, and follows ITIL practices. Requires occasional travel to offices and rotating evening, weekend, and on-call coverage.

Leads global technical support transformation programs and design model deployments, overseeing planning, execution, budgets, resources, risks, stakeholder communication, continuous improvement, data-driven performance measurement, and change management. The role collaborates with IT, customer service, engineering, and product teams to standardize processes, improve customer experience, and enhance operational efficiency. It also mentors program team members and drives adoption of new support processes and technologies.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Provides end-user technical support by diagnosing and resolving hardware, software, network, printer, peripheral, and mobile-device issues. Manages help desk tickets from intake through closure, including documentation, prioritization, escalation, remote troubleshooting, installations, upgrades, maintenance, and user guidance. Supports facility departments, external offices, agencies, hospital personnel, and customers while managing multiple technical issues efficiently.

Provides advanced technical support for UPS, battery, DC power, switchgear, and critical infrastructure systems. Troubleshoots complex technical issues, performs root cause analysis, manages escalated customer cases and warranty claims, conducts on-site support, and prepares customer-facing reports. The role also develops technical documentation, supports parts research, mentors junior engineers, participates in Lean and Six Sigma initiatives, and works in an after-hours on-call rotation with domestic and international travel.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Provides high-touch technical support to enterprise clients through phone, chat, community portals, and escalations. Troubleshoots complex issues involving access management, connections, reporting, and syndication; documents solutions using KCS practices; and leverages AI and automation to improve efficiency. The role manages support queues and KPIs, collaborates across teams, supports onboarding, develops product expertise, and provides feedback to Product and Engineering.

Provides internal technical support to account management, commercial, and operations teams. Investigates reported issues, analyzes technical data, identifies root causes, and resolves problems. The role involves routine support tasks, detailed written communication with international colleagues, and collaboration within a small team. Familiarity with SQL, Jira, CRM systems, Postman, Grafana, and Kibana is beneficial. The position offers remote work, flexible scheduling, training, and professional development.

Processes foundational commercial insurance workflows throughout the policy lifecycle, including new business, renewals, endorsements, audits, cancellations, billing, certificates, and carrier document intake. Maintains accurate policy records and documentation in Applied EPIC and CSR24 while meeting quality, turnaround, and production standards. The role requires attention to detail, adherence to structured processes, technical aptitude, and collaboration with Service teams in a high-volume environment.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Provides phone, chat, and email technical support to external customers, diagnosing and resolving issues across computers, mobile devices, printers, networking equipment, smart devices, and security cameras. The role requires strong customer service, troubleshooting, issue ownership, escalation handling, documentation, and collaboration. Analysts work a flexible schedule within 24/7 operations and may support customers through remote diagnostic and monitoring tools.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provides technical support for PTC Windchill PLM products, diagnosing and resolving deployment, customization, and operational software issues. Collaborates with customers, developers, engineers, system administrators, and global support teams. Documents solutions, assists with complex issues, manages urgent cases, and delivers support through phone, email, and desktop sharing. Requires familiarity with Java, SQL, web applications, databases, enterprise systems, and server configuration.

Provides on-site technical support across Nebraska and remote tier-1 and tier-2 support for national customers. Responsibilities include configuring and troubleshooting VR headsets, routers, devices, networks, and mobile setups; managing support tickets and calls within SLA requirements; assisting rural healthcare and EMS sites; and creating accessible troubleshooting documentation. Requires Nebraska residency, regional travel, technical support experience, hardware and networking expertise, help desk and CRM proficiency, and strong communication skills.

Troubleshoot customer technical support cases, reproduce issues in a lab spanning Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure, and document resolutions clearly. Manage high-volume caseloads, follow up on open cases, meet SLAs, maintain documentation in Confluence, Jira, and Salesforce, and eventually support severity-one and enterprise customers. The role requires strong networking, systems administration, virtualization, cloud, SQL, communication, and organizational skills.

Provide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provide national technical leadership for rental power-generation systems, including generator commissioning, diagnostics, troubleshooting, deployments, and repairs. Support field technicians and sales teams through customer consultations, site walks, equipment configuration, and project planning. Train operations and service personnel, coordinate escalated OEM and warranty support, and maintain expertise in diesel, natural gas, hybrid, and distribution systems. The role is fully remote but requires approximately 50% travel, overnight trips, site work, and occasional after-hours support.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provides first-level IT support for desktops, laptops, mobile devices, printers, servers, applications, and office software. Resolves and documents service desk tickets, configures workstations, supports onboarding and offboarding, manages equipment and software inventories, monitors backups and licenses, assigns Active Directory groups, and escalates complex issues to Tier 3 teams. The role also performs hardware and software installations, upgrades, maintenance, and remote or in-person user support.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Provide advanced Tier 1 and Tier 2 technical support across cloud applications, SaaS tools, endpoints, networks, unified communications, and collaboration systems. Diagnose and resolve incidents, manage ITSM tickets and SLAs, coordinate escalations with infrastructure, cybersecurity, vendors, and development teams, and support migrations and change management. Maintain IT asset inventories and equipment lifecycles, assist junior support staff, and deliver customer-focused onsite and remote support.