Top Tech Support Jobs

Provide first-line technical support for internet and phone services via phone, email, and chat. Troubleshoot connectivity and equipment issues, document cases in CRM, escalate complex problems, educate customers on usage and optimization, and collaborate with field and network teams to ensure timely resolution.

Provide technical support and training for SEL power systems relaying products. Diagnose hardware and software issues, guide customers through resolutions, log cases in CRM, escalate to application engineers when needed, and occasionally travel for customer trainings and seminars.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Provide remote and periodic onsite technical troubleshooting and leadership for offshore wind turbine service activities. Create and manage technical cases, support work order readiness, coordinate with offshore vessels and engineering teams, develop troubleshooting guides, drive digitalization and data-analytic improvements, and enhance safety, quality, and warning strategies.

Provide remote and occasional onsite technical leadership for offshore wind turbine service operations, troubleshooting controllers, HMI and SCADA issues, managing work orders and non-conformities, coordinating offshore execution with vessels, driving continuous improvement, digitalization and data analytics, and supporting readiness of tooling/spares for efficient interventions.

Provide expert-level desktop and endpoint support, manage and triage service desk tickets, troubleshoot hardware/software/network issues, administer Active Directory, mentor junior staff, create knowledge articles, assist with AV and conference room setups, and support change and incident management to meet SLAs.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Provide expert technical support and product/application guidance for refractory products; develop market growth strategies, product launches, promotions, and business cases; perform application analysis, collaborate on failure investigations, conduct market and portfolio analysis, and present at industry events.

Lead and manage an on-site technical support team in Salem, OR to resolve customer technical issues, manage escalations, and improve processes. Coordinate with Engineering, Product Management, and Logistics, run case management reports, and implement improvements to boost efficiency and customer satisfaction.

Provide technical support and troubleshooting for PMC applications, resolve customer issues and escalations, document cases, manage warranty claims, verify and validate hardware/software, liaise with Technology/ISC/Quality/customers, deliver technical training, and support new product development. Requires travel for on-site support and U.S. Person eligibility.

Provide day-to-day technical support and maintenance for company computer systems and devices, install and configure hardware and software for new users, diagnose and resolve recurring issues, perform system testing and updates, and mentor other Technical Support Analysts. Travel up to 10%.

Provide Tier 1 technical support for Coreforce applications and hardware via phone, chat, email, and remote desktop. Troubleshoot devices, basic network connectivity, document issues in Zendesk, and participate in on-call rotation to resolve customer issues.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Provide technical support via phone, email, and chat for proprietary products; troubleshoot issues, perform basic browser and networking diagnostics, assist with installation and usability, document interactions in CRM, train users, escalate complex issues, use internal tools, and participate in a 24/7 on-call rotation.

Lead and grow a team of Support Engineers for a cloud data warehouse analytics product (Sigma). Hire, mentor, and train staff; own support metrics (CSAT, IR, SLA, TTR); improve processes; collaborate cross-functionally; analyze support data to drive product and operational improvements.

Provide customer-facing technical support for the Sigma SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional improvement projects.

Provide customer-facing technical support for Sigma's SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional projects to improve support operations and automation.

Provide first-level technical support for hardware, software, and applications; respond to tickets via HappyFox; assist with user account and permission management; support enterprise systems (Blackbaud CRM, Salesforce, Microsoft365); document incidents; aid in system implementations, testing, training, and basic data integrity/analysis tasks.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Provide remote and field technical support for Pattyn packaging systems across North America. Troubleshoot electrical, PLC (Structured Text), pneumatic, mechanical, motor control, sensors, and encoders; log and prioritize cases in CRM; communicate with customers and internal teams; escalate complex issues to R&D or factories; travel 10-20% and work a 4x10 schedule with overtime eligibility.

Serve as the customer-facing technical liaison for conveyor systems: triage and resolve support requests, quote service/installation, analyze warranty claims, create SOPs/RCA and technical bulletins, coordinate field changes, and escalate to engineering or service teams as needed.

Provide advanced 3rd-level technical support for optical and X-ray processing equipment, troubleshooting electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and field visits, maintain documentation, train service personnel, and participate in NPI and after-hours rotating support.

Seek motivated individuals for a full-time role in technical support within a dynamic financial technology environment, emphasizing customer service and communication skills.