Top Operations Jobs

Provide teller transaction processing and branch operational support, deliver excellent customer service, resolve issues and escalate as needed, promote digital banking, assist branch manager with scheduling and risk-compliant operational tasks.

Leads revenue operations across Sales and Advisor Services, managing commercial processes, CRM strategy, routing, funnel intelligence, automation, enablement, and vendor partnerships. The role improves qualification, conversion, advisor support, reporting, data quality, and operational scalability through process redesign, AI, self-service, and workflow automation. It partners cross-functionally with Sales, Product, Engineering, Data, and external agencies to implement and optimize revenue infrastructure.

Leads the team responsible for post-launch health, maintenance, quality, and performance of customer operations automations, including Sierra. Owns operational readiness, monitoring, testing, issue resolution, change management, and retirement. Establishes AI evaluation and human-review systems, analyzes performance data, prioritizes improvements, and coordinates with continuous improvement and AI operations teams to deliver reliable, measurable customer and business outcomes.

Owns operational stability and execution across Capital One’s recruiting technology ecosystem. Responsibilities include production issue management, SLA and metrics reporting, user documentation, training, release readiness, vendor governance, regulatory compliance, and cross-functional coordination with Product, Technology, Risk, Legal, and Talent Acquisition stakeholders.

Processes unemployment-related verifications, state inquiries, claims documents, mail, and benefit charge statements. Retrieves and validates documents from state portals, manages workflows, supports hearings, coordinates with internal teams and state agencies, and helps develop internal resources. The role requires strong organization, communication, judgment, attention to detail, and proficiency with Adobe Acrobat and multiple software systems.

Leads business management for Merchant Services Fraud, including executive reporting, KPI/KRI governance, OKRs, budget and capacity tracking, strategic investment oversight, and cross-functional execution. Develops data-driven insights, improves operating models and tooling, manages operational risk and resiliency activities, and maintains governance repositories. Partners with Finance, Technology, Operations, Legal, and Compliance to resolve blockers, improve efficiency, and support fraud prevention outcomes.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational activities, reducing risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and helps motivate employees to meet business objectives and compliance requirements.

Supports branch operations by processing and approving teller transactions, assisting customers with banking technology, managing operational risks, resolving issues, and supporting branch scheduling. Identifies customer financial needs, makes appropriate banker introductions, handles complaints, detects potential fraud, and helps motivate employees to meet business objectives while following banking policies and compliance requirements.

Supports Customer Operations through AI and automation, data auditing, issue investigation, process improvement, and cross-functional project coordination. The intern will identify efficiency opportunities, troubleshoot customer redemption issues, update operational processes, and contribute to initiatives while developing professional and analytical skills during a 12-week hybrid summer internship.

Supports digital advertising revenue operations by forecasting inventory, reviewing pricing and margins, processing orders, monitoring campaign delivery, optimizing KPIs, analyzing performance, managing billing, and developing revenue reporting. Partners with Sales, Account Strategy, Paid Media, and AdOps on proposals, campaign execution, process improvements, and revenue-related initiatives. The role specializes in Health/Pharma and Auto advertising verticals and mentors junior analysts.

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Oversee daily site operations, employee activities, facility performance, scheduling, and resource allocation. Coach and develop managers and service technicians, address operational inefficiencies, improve customer service and delivery execution, analyze performance data using AI productivity tools, and establish accountability structures supporting future multi-site leadership.

Manages facility operations, employee activity, performance, scheduling, and resource allocation. Coaches and develops managers and service technicians, resolves operational inefficiencies, maintains customer service standards, and aligns site performance with business goals. Uses AI productivity tools and performance data to improve workflows, scheduling, and operational execution while supporting expansion toward multi-site leadership.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Partners with the CTO, VP Engineering, and EPDA leaders to manage executive support, operating cadences, OKRs, vendor spend, procurement, and cross-functional initiatives. The role coordinates calendars, meetings, travel, decision materials, offsites, and follow-through while improving information flow and organizational efficiency. It also project-manages security, privacy, compliance, and audit-readiness efforts and uses AI and automation to streamline operations.

Leads revenue operations and GTM innovation by advising Sales, Marketing, and Customer Success; building AI-first systems, automations, dashboards, and workflows; analyzing funnel performance; improving forecasting and pipeline health; and driving cross-functional initiatives that increase GTM efficiency and revenue growth.

Leads revenue operations across Sales, Partner, and Customer Success, owning pipeline management, forecasting, territory planning, KPIs, dashboards, systems, and process improvement. Partners with Finance, Analytics, Product, and leadership to translate go-to-market strategy into scalable execution. Manages AI-enabled sales tools, reporting, automation, operating cadences, and a high-performing operations team while driving revenue growth, retention, expansion, and customer outcomes.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Lead private market fund and investor operations from launch through wind-down, including subscriptions, capital calls, distributions, onboarding, servicing, reconciliations, and provider oversight. Design scalable workflows, controls, SOPs, KPIs, and launch playbooks; interpret fund documents; manage enterprise client implementations and cross-functional technology initiatives; and mentor analysts with a path toward people management.

Own the operational backbone for Professional Services delivery, including Rocketlane PSA administration, staffing and capacity planning, partner subcontracting, program intake, dashboards, utilization reporting, and delivery insights. Coordinate cross-functional workflows across Services, Customer Success, Finance, Sales, and Partners while improving process consistency, data quality, forecast accuracy, and scalable operating rhythms.

Manages IT Service Operations across Change, Problem, DevOps, and ITSM functions. Leads cross-functional teams, develops AI-driven service automation strategies, oversees SLA and OLA performance, conducts Change Advisory Board reviews, ensures compliance and deployment reliability, and provides executive recommendations through performance metrics and trend analysis.

Provides primary on-site technology support for the Boston office and remote teams. Responsibilities include Tier 1 helpdesk support, SaaS administration, IT asset management, device lifecycle management, onboarding, AV and network troubleshooting, SLA monitoring, documentation, and participation in identity, endpoint, security, and technology operations projects. The role also provides occasional EMEA coverage and partners with Workplace, Security, and Engineering teams.

Support expansion into Atlanta and other markets by managing licensing and compliance, coordinating state boards, tracking renewals, and assisting with facility launches. The role also involves cross-functional research, project ownership, vendor coordination, construction-site presence, regulatory readiness, operating documentation, SOPs, and chain-of-custody workflows. Candidates should be adaptable, detail-oriented, strong writers, comfortable with ambiguity, willing to travel, and able to work on-site as needed.

Strategy and Operations Intern supporting Enova's core business units through strategic initiatives and process-improvement projects. Responsibilities may include automating business processes, supporting product launches, analyzing business performance, collaborating cross-functionally, influencing stakeholders, and presenting recommendations. The 10-week hybrid internship requires working in the Chicago office three days per week.

Own and scale Mochi Health’s provider referral program as a general manager. Responsibilities include business strategy, unit economics, provider prospecting and negotiation, offer design, patient migration operations, care navigator team leadership, executive reporting, and workflow automation. The role partners cross-functionally with Product, Engineering, Clinical Operations, Insurance, Marketing, Finance, Legal, and Provider Recruiting to build a measurable, economically sustainable business line.