Top Operations Jobs

Leads US seller onboarding operations across first-party and vendor-supported teams. Owns execution from post-sale handoff through go-live, including staffing, scheduling, routing, quality, service levels, and cost management. Drives operational excellence through KPI analysis, process redesign, tooling improvements, automation, and AI adoption. Partners with Sales, Product, Finance, and regional teams while managing multiple teams and developing operational leaders.

Leads Product business operations planning, performance measurement, reporting, risk management, process improvement, stakeholder communications, executive presentations, and strategic or ad hoc initiatives. Develops operational metrics, identifies risks and efficiency opportunities, coordinates cross-functional improvements, and supports management and Board-level reporting. Requires consulting, business analysis, or project management experience, strong data interpretation, presentation, communication, relationship management, and Microsoft Suite skills.

Lead complex business operations analyses and cross-functional projects from scoping through operationalization. Build business models, assess financial impacts, develop forecasts, improve KPI reporting, and translate data into actionable insights for strategic decision-making. Collaborate with data engineering and data science teams while providing analytical support to Finance and executive leadership.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Leads a team of Program Managers focused on improving customer and agent experiences. The role identifies process gaps, tool limitations, usability issues, and operational friction through root cause analysis and impact modeling. It partners with IT and CXO leadership to prioritize technical enhancements, optimize workflows using AI and automation, manage operational efficiency objectives, and communicate strategic recommendations to senior leadership.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Supports a core P&L through strategic initiatives, process improvements, customer experience enhancements, and business automation. Owns projects from recommendation through implementation, manages bottlenecks and escalations, evaluates vendors, negotiates with partners, collaborates with technical teams, and uses data to guide decisions. The role requires cross-functional relationship building, analytical problem-solving, communication, influence, and project execution skills.

Manage pharmacy fulfillment operations from prescription to delivery. Optimize workflows, resolve delayed or rejected orders, monitor pharmacy KPIs using SQL, coordinate with pharmacy partners and internal teams, maintain SOPs and training resources, and identify improvements to medication access and patient experience.

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Lead revenue operations strategy and execution, advising sales leaders and implementing the revenue operating model. Oversee territory planning, quota setting, forecasting, reporting, business intelligence, process optimization, and performance management. Partner cross-functionally to improve revenue effectiveness, standardize processes, and support data-driven decisions. Mentor Revenue Operations team members and contribute to applications, data, reporting, and change-management improvements.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Supports branch operations by processing and approving teller transactions, assisting customers with banking products and digital solutions, managing operational tasks and scheduling, resolving teller-line issues, escalating concerns, identifying fraud risks, and helping motivate branch employees. The role requires strong customer service, cash-handling ability, policy adherence, risk awareness, and availability for most Saturdays.

Leads IT operations and O&M support for a classified Intelligence Community customer. Oversees IT sustainment, procurement, security, asset management, mission support, and maintenance while designing and maintaining cloud, Linux, Windows, network, telephony, hypervisor, and hyper-converged environments. Troubleshoots complex systems and identifies innovative improvements to meet mission objectives. A bachelor’s degree and substantial IT operations experience are required; classified-environment experience and CISSP or ITIL certification are preferred.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Leads end-to-end Revenue Operations across Sales, Marketing, and Customer functions. Owns forecasting, pipeline management, territory and capacity planning, performance management, operating cadences, technology architecture, and commercial decision support. The role partners with senior leaders to redesign workflows using AI and automation, improve operational leverage, and build a scalable operating system for a complex, multi-product, multi-market B2B business.

The Director of Revenue Operations will lead revenue planning, forecasting, pipeline management, CRM architecture, GTM systems, reporting, and cross-functional processes. The role oversees a three-person Revenue Operations, Enablement, and GTM Engineering team, supports Sales, Marketing, Customer Success, and Account Management, and builds scalable systems for qualification, routing, renewals, retention, expansion, and growth. This is an in-person leadership role based in SoHo, New York City.

Leads process and risk operations for talent and performance management. Documents institutional knowledge, maps workflows, identifies inefficiencies, and translates redesigned processes into product requirements. Partners with Product, Product Operations, programming teams, and Risk to enable automation, global scalability, support integration, and operational excellence. The role emphasizes systems thinking, process clarity, intelligent automation, and cross-functional transformation.

Lead business operations for Payments and Global Banking Technology by coordinating operational opportunities, working groups, strategic alignment, executive reporting, risk escalation, and stakeholder communications. The role develops business cases, maintains KPI dashboards and data controls, prepares senior-level presentations, manages operational content, identifies process improvements, and supports automation and controlled LLM-enabled workflows. Success requires strong analytical, communication, prioritization, and execution skills in a complex banking environment.

Supports revenue operations across sales, marketing, customer success, finance, and product by managing go-to-market processes, CRM systems, data quality, reporting, forecasting, and pipeline operations. The role maintains dashboards, audits data, coordinates system enhancements, supports user adoption, and identifies process improvements. It requires cross-functional collaboration, analytical problem-solving, stakeholder management, and experience with SaaS revenue technologies.

Process customer lottery ticket orders and redemptions in a fulfillment center, maintaining accurate order statuses, tracking information, and operational workflows. Operate and maintain printing and scanning equipment, meet daily deadlines, support operational projects, and help ensure a positive customer experience. The role requires schedule flexibility, reliable attendance, attention to detail, strong communication, and the ability to stand, walk, and occasionally lift up to 25 pounds.

Provide teller transaction processing and branch operational support, deliver excellent customer service, resolve issues and escalate as needed, promote digital banking, assist branch manager with scheduling and risk-compliant operational tasks.

Leads revenue operations across Sales and Advisor Services, managing commercial processes, CRM strategy, routing, funnel intelligence, automation, enablement, and vendor partnerships. The role improves qualification, conversion, advisor support, reporting, data quality, and operational scalability through process redesign, AI, self-service, and workflow automation. It partners cross-functionally with Sales, Product, Engineering, Data, and external agencies to implement and optimize revenue infrastructure.

Leads the team responsible for post-launch health, maintenance, quality, and performance of customer operations automations, including Sierra. Owns operational readiness, monitoring, testing, issue resolution, change management, and retirement. Establishes AI evaluation and human-review systems, analyzes performance data, prioritizes improvements, and coordinates with continuous improvement and AI operations teams to deliver reliable, measurable customer and business outcomes.

Owns operational stability and execution across Capital One’s recruiting technology ecosystem. Responsibilities include production issue management, SLA and metrics reporting, user documentation, training, release readiness, vendor governance, regulatory compliance, and cross-functional coordination with Product, Technology, Risk, Legal, and Talent Acquisition stakeholders.