Top Operations Jobs

Supports business strategy and operations initiatives through process improvement, data analysis, reporting, presentations, and stakeholder collaboration. Interns may improve workflows, analyze trends and pain points, support pilots, and develop recommendations that strengthen efficiency, customer experience, and strategic decision-making. The 10-week hybrid program provides exposure to corporate operations and cross-functional teamwork.

Processes annuity paperwork, monitors business inflow, maintains Salesforce records, communicates with carrier partners, financial advisors, sales staff, and clients, compiles operational reports, organizes information, follows up on outstanding tasks, and supports special projects. The role requires accuracy, compliance awareness, analytical ability, strong communication, and adaptability in a hybrid Chicago office environment.

Leads operational excellence across tooling, cost-to-serve modeling, KPI reporting, process redesign, and cross-functional execution. Partners with Engineering, Data, Finance, and operational leaders to improve efficiency, reduce costs, implement automation, establish performance reviews, support launches, and inform strategic decisions. The role also contributes to company planning, market evaluation, partnerships, and M&A diligence.

Own Help Desk service delivery operations, monitoring ticket queues, incidents, SLAs, service health, and operational trends. Coordinate major incident response, stakeholder communications, escalations, and remediation efforts across internal teams, vendors, and technology partners. Analyze recurring issues and performance data to identify root causes and improve service stability. Maintain dashboards, facilitate operational reviews, track corrective actions, and provide leadership with service performance, risk, and incident updates.

Manage end-to-end account reference data readiness and client service delivery for investment middle-office clients. Coordinate account launches, fund expansions, mandates, third-party onboarding, and closures across client services, operations, technology, and change teams. Lead client and internal meetings, resolve issues, provide status reporting, nurture stakeholder relationships, and drive process improvements and future operating-model enhancements.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Supports branch operations by processing and approving teller transactions, assisting customers and employees, promoting digital banking solutions, identifying financial needs, managing operational tasks and schedules, resolving issues, mitigating risk, and helping motivate branch staff. The role requires strong customer service, judgment, policy adherence, cash-handling awareness, and availability for most Saturdays.

Leads the global operating system for seller onboarding, including KPI frameworks, business reviews, reporting, capacity planning, workforce modeling, financial support, process standardization, and continuous improvement. Partners cross-functionally to translate strategy into measurable plans and drives AI-enabled workflow adoption, training, and performance improvements across regions and delivery models.

Leads US seller onboarding operations across internal and vendor-supported teams, from post-sale handoff through go-live. Owns staffing, workforce planning, service quality, performance, and cost-to-serve. Drives operational improvements in activation, time-to-value, CSAT, SLA adherence, and productivity through process redesign, tooling, automation, and AI. Partners with Sales, Product, Finance, and regional teams while managing operational leaders and workstreams.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Own and scale Hex’s legal operations infrastructure, including CLM administration, contract workflows, templates, playbooks, intake, agreement review, legal governance records, outside counsel relationships, and legal technology. Build AI-powered agents and automations, train cross-functional teams on self-service tools, and improve legal workflow adoption as the company grows.

Supports digital advertising campaign operations by forecasting inventory, reviewing pricing and margins, monitoring campaign delivery, optimizing performance against KPIs, processing orders and billing, and conducting post-campaign analysis. Partners with Sales, Account Strategy, Paid Media, and AdOps on proposals and campaign execution. Leads revenue analysis and reporting projects, develops process improvements, and mentors junior analysts across Health/Pharma and Auto & Insurance accounts.

Own revenue operations for Sales and Client Success, including forecasting, pipeline reporting, funnel design, account segmentation, CRM architecture, GTM automation, and revenue analytics. Partner with Sales, Client Success, Finance, and GTM Engineering to identify growth constraints, improve operational efficiency, maintain data quality, and build systems that support scalable revenue performance.

Leads the global Legal Operations function, setting strategy, roadmaps, OKRs, systems architecture, analytics, automation, vendor management, and AI adoption. Builds legal intake, reporting, compliance operations, and contract data capabilities while partnering with Legal, IT, Finance, Procurement, and business teams. Recruits and manages a Legal Operations Analyst and drives scalable processes, integrations, service metrics, and technology investments.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads global partner operations across 12 strategic service-provider partners, managing a team of four. Owns forecasting, pipeline health, prebuy and burndown programs, partner scorecards, MBO tracking, WorkSpan adoption, revenue assurance, and quarterly business reviews. Collaborates with finance, sales, regional leadership, and executives to resolve issues, improve partner performance, maintain governance, and support revenue growth.

Embed with Operations teams to understand workflows, identify bottlenecks, and translate needs into dashboards, reporting, and analytical frameworks. Build BI dashboards, integrate data from internal systems, optimize throughput, capacity, resourcing, and SLA performance, and partner with Tech and Engineering on productivity improvements. Train teams in data tools and self-service reporting while communicating insights to technical and non-technical stakeholders.

Evaluates strategic initiatives, conducts market and competitive research, benchmarks business metrics, and supports planning and KPI tracking. The role prepares board and executive materials, dashboards, reports, and investor updates while coordinating inputs across finance, product, data, and operations. It also provides cross-functional support for high-priority workflows, process improvements, and special projects, translating financial and operational analysis into actionable recommendations for leadership.

Leads the global operating system for seller onboarding by establishing KPI frameworks, reporting cadences, planning processes, capacity models, financial support, and continuous improvement programs. Partners with regional operations, Finance, Product, Analytics, and Enablement teams to standardize workflows, improve efficiency, and scale AI-enabled onboarding processes. Owns performance management routines, workforce modeling, vendor analysis, operational planning, and impact measurement across global delivery models.

Leads US seller onboarding operations across first-party and vendor-supported teams. Owns execution from post-sale handoff through go-live, including staffing, scheduling, routing, quality, service levels, and cost management. Drives operational excellence through KPI analysis, process redesign, tooling improvements, automation, and AI adoption. Partners with Sales, Product, Finance, and regional teams while managing multiple teams and developing operational leaders.

Leads Product business operations planning, performance measurement, reporting, risk management, process improvement, stakeholder communications, executive presentations, and strategic or ad hoc initiatives. Develops operational metrics, identifies risks and efficiency opportunities, coordinates cross-functional improvements, and supports management and Board-level reporting. Requires consulting, business analysis, or project management experience, strong data interpretation, presentation, communication, relationship management, and Microsoft Suite skills.

Lead complex business operations analyses and cross-functional projects from scoping through operationalization. Build business models, assess financial impacts, develop forecasts, improve KPI reporting, and translate data into actionable insights for strategic decision-making. Collaborate with data engineering and data science teams while providing analytical support to Finance and executive leadership.