What Is The Opportunity?
We’re seeking a skilled technical independent contractor to provide ongoing support for our AWS-based technology platform. This role combines proactive technical troubleshooting with on-call availability to ensure our systems run smoothly and our Client Success teams have the technical backup they need.
What You’ll Do
- Build and maintain working knowledge of our AWS-based technology platform
- Coordinate with Client Success teams to troubleshoot technical issues
- Collaborate with Product Management and Engineering teams to resolve product-level problems
- Write and maintain technical playbooks and documentation
- Prepare detailed incident reports and post-mortems
- Provide on-call support with defined response time commitments
- Scale availability during release schedule spikes
Required Technical Skills
- AWS services: S3, DynamoDB, CloudWatch, Lambda, ECS, and EC2
- Monitoring & Logging: Datadog for log analysis and troubleshooting
- Systems: Linux administrators and bash scripting
- Database: SQL query writing and optimization
Who You Are
- Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
- Skilled troubleshooter capable of independently resolving issues across multiple domains
- Effective communicator who bridges support, development and operations teams
- Ability to explain technical concepts form engineers to management
- Excellent written communication skills for documentation and incident reporting
- 5+ years of AWS infrastructure experience
Hard Requirements
- U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance
- Flexible availability with ability to scale up during release periods
- Reliable on-call responsiveness:
- Critical issues: 2-hour response time
- High priority: 4-hour response time
- Standard: Next business day
Work Schedule
- Remote work
- Around 20 hours per month (core commitment)
- Additional 40 hours in the first month for training
- On-call availability during core business hours
- May require hours above 20 for spike periods requiring higher engagement
Top Skills
What the Team is Saying
What We Do
Nisos is a human risk intelligence and managed investigations company that protects organizations and their people from human-driven and digital threats by operating as an extension of their security, intelligence, and legal teams. It leverages a team of expert analysts, specialized in open-source intelligence and adversary tradecraft, to provide actionable intelligence that addresses complex risks like executive threats, insider fraud, and third-party vulnerabilities. By focusing on the human element behind threats, Nisos helps clients identify, investigate, and mitigate risks before they can escalate and cause reputational or financial harm.
Ascend™ is the AI-powered human risk management platform that productizes Nisos's expert tradecraft and puts its capabilities directly into the client's hands. The software offers at-a-glance visibility into risk exposure, and enables teams to conduct client-led risk assessments and continuous threat monitoring at scale. Modules within the platform address specific areas of concern, such as executive protection and insider threats, by collecting and analyzing signals from the surface, deep, and dark web. Ascend delivers real-time external signal intelligence, detects behavioral patterns, and provides risk analytics, allowing organizations to identify early warning signs of threats and accelerate investigations with AI-powered attribution. It is designed to complement Nisos's analyst-led services, providing a comprehensive solution for managing human-centric risks.
For more information, visit: https://www.nisos.com.
Why Work With Us
We are a remote global team, operating in both the U.S. and Northern Ireland. We support our team to achieve their full potential through training, professional development, and advancement opportunities. We build life around work and work around life through a people-first culture. Join our team to be inspired and to make a difference!
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Nisos Offices
Remote Workspace
Employees work remotely.
