Top Tech Support Jobs

Lead and manage application support teams to ensure production stability and availability. Oversee incident and problem resolution, prioritization, escalation, root cause analysis, and strategic fixes. Act as liaison between technology and business, advise senior stakeholders, manage resources and budget impacts, champion monitoring/resiliency initiatives, ensure compliance awareness, and drive customer satisfaction and continuous improvement across global enterprise environments.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Provide phone and remote technical support for gaming platform customers: troubleshoot Windows and Linux devices, hardware, networking, and servers; document tickets and replication steps; coordinate with field technicians and developers; participate in on-call rotation and shift work.

Provide technical support and incident resolution for public-safety application suites. Troubleshoot software, databases, OS, and network issues; gather diagnostic data for engineering; implement configuration workflows; collaborate across Support, Product, Engineering, and Customer Success; participate in on-call rotations for mission-critical systems.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead integration of AI/LLM tools into aerospace authoring workflows, collaborate with engineering and sustainment teams, ensure compliance with MIL-STDs and S1000D, create and maintain structured IETM/Spec1000D content, author and edit maintenance procedures and FFDs, support verification/validation events and single-source repositories for technical publications.

Provide onsite technical support for aircraft, manage customer expectations, troubleshoot AOG events, and ensure safety and performance of a fleet.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Provide advanced API and integration support to supply partners: troubleshoot escalated technical issues, identify root causes, coordinate with product and engineering, document resolutions, mentor junior staff, and translate operational trends into recommendations and process improvements.

As a Technical Customer Support Specialist, you'll support enterprise customers with our API and ElevenAgents platform, diagnosing issues, communicating solutions, and providing ongoing technical assistance in English and Mandarin.

Senior cyber technical analyst responsible for applying targeting methodologies and CNE tools to exploit multi-source technical data, perform forensics and network analysis, parse and manipulate structured/unstructured files, create network diagrams, script and use command-line shells, and produce written/brief findings while coordinating with IC partners.

Provide technical expertise and product support to internal and external customers, assist sales with order processing and upsell opportunities, review project specifications and drawings, log interactions in Salesforce, deliver technical training to sales, and support restricted product lines (JCI FX, Honeywell Niagara, Tridium, Prolon).

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

The Applications Specialist will solve technical problems, provide product training and support, and communicate effectively with customers while traveling 50% of the time.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

Provide technical support for microbiology product lines, resolve customer issues within SLAs, record interactions in ERP, collaborate with sales and internal teams, support training and events, leverage AI and PPI for improvements, and travel up to 25% for onsite visits and validations.

Provide SharePoint technical support and data management for the U.S. Coast Guard OPC Program Office, including developing tools, managing documentation, and reporting.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Collecting resumes for anticipated NAVAIR contractor roles supporting engineering, technical, and management tasks for military systems at the NAVAIR Lakehurst Support Equipment Engineering Division.

Provide advanced technical and analytical support to Army CI/CT/HUMINT missions. Build and secure networks and operational systems, perform data engineering, mining, statistical and predictive analysis, develop automation and AI/ML tools, integrate diverse data sources, create visualizations, conduct technical/forensic and OPSEC assessments, and train personnel on tools and operational tradecraft.

Lead global technical product support strategy for capital equipment, focusing on lithography and panel inspection, ensuring tool availability and customer satisfaction through collaboration and operational excellence.

Support cyber targeting and remote Computer Network Exploitation projects by requesting and reviewing selectors, using classified/unclassified sources and advanced tools, producing targeting packages, managing customer relationships, conducting internet research and daily communications traffic review, and delivering concise technical results to non-technical audiences.