Technical Support Analyst

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 9

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES
The Technical Support Analyst is responsible for providing end users of business computing systems technical support for hardware and software utilization. In addition, this position will source, procure, and deploy computing assets according to business requirements.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS
• Minimum 3 years previous experience working in a technical support, help desk, or IT support position required.
• Desktop and laptop imaging experience is a required.
• Proven ability to install, upgrade, repair, move, and replace desktops, laptops and peripherals required.
• Strong experience troubleshooting and resolving hardware, software, systems, and network issues required.
• Experience supporting an Active Directory/Group Policy or MECM/Intune environment required.
• Proficient in Microsoft desktop operating systems and MS Office suite required.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
• Demonstrate strong internal customer service skills in the context of problem resolution for end users.
• Provide basic (Tier 1) and advanced (Tier 2) technical support to end users, as appropriate.
• Support other members of the team and impart knowledge to allow the entire team to grow.
• Administer OS and Applications on designated servers.
• Facilitate problem resolution through compliance with established issue reporting and escalation procedures.
• Ensure accuracy of computing asset inventory.
• Keeps technical skills current and relevant through use of provided training and development opportunities.
• Support the goals and services level objectives of the IS department, as well as those of the other technical teams.
• Ensure the Bank’s computing systems meet business and regulatory requirements for availability, data security, and performance.
• Comply with established Change Control policies and procedures.
• Provide leadership in the planning and execution of business technology initiatives.
• Provides periodic “on call” after-hours or weekend support.
• Support the disaster recovery and business continuity planning programs.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
• Excellent verbal and written communications skills
• Must be self-motivated and work well in a team environment.
• Requires a high energy level and strong sense of urgency.
• Requires attention to detail and adherence to established policies and procedures.
• Strong analytical and organizational skills.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS
• Travel between Republic Banking facilities may be required including occasional out of town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.