Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and coordinating resources to drive adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, coach customers on platform best practices, and mobilize cross-functional teams. Apply banking, regulatory, cybersecurity, AI governance, and transformation expertise while engaging stakeholders from practitioners through C-level executives.

Own technical post-sale relationships for enterprise customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Partner with sales, product, and engineering; forecast customer consumption; solve technical issues; maintain project documentation; and represent customer needs. This field-based role involves customer travel and requires strong technical, business, and customer-facing skills, plus experience with enterprise software and performance monitoring tools.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Manages strategic relationships with REPAY’s largest clients, overseeing satisfaction, retention, profitability, growth, and issue resolution. Develops account and territory strategies, conducts business reviews, identifies at-risk accounts, and executes remediation and renewal plans. Leads complex problem-solving efforts, coordinates internal and external teams, advocates for client needs, and communicates payment solution value to stakeholders from administrators to C-suite executives.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Advise customers, prospects, and internal teams on best-practice use of LogicMonitor’s observability platform. Remove technical barriers, provide enablement and training, translate customer needs into product and engineering priorities, develop reusable tools and frameworks, and support sales, customer success, professional services, and product teams. The role requires deep IT infrastructure, cloud, virtualization, networking, databases, APIs, troubleshooting, technical writing, and presentation expertise.

Lead and scale Customer Success for Webflow’s Source AI platform. Manage strategic enterprise accounts, drive renewals and expansion, guide AI agents from pilot to production, define customer outcomes and ROI, and build playbooks, health metrics, enablement, and AI-powered workflows. Hire and coach the growing team while partnering with Sales, Solutions Architects, and Forward Deployed Engineers to improve adoption, retention, and customer value.

Manage strategic enterprise accounts in the fuel and convenience-store industries, guiding onboarding, retention, growth, and expansion. Build account plans, conduct performance reviews, interpret data, create reports and case studies, monitor account health, address churn risks, and identify expansion opportunities. Partner with analytics, product, marketing, and operations teams while maintaining relationships with senior client stakeholders. The role includes up to 20% travel.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.