Top Remote Senior Level Customer Success Jobs in Atlanta, GA

The Director of Customer Success will lead a team, manage relationships with property manager clients, ensure customer satisfaction, provide strategic support, and identify growth opportunities while enhancing service delivery and tracking performance.

The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 high-revenue accounts, focusing on enhancing customer engagement, driving product adoption, and uncovering growth opportunities. The role requires a strong understanding of customer needs, effective communication, and collaboration across teams.

The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.

The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.