General Description
The Operations Management Analyst I is responsible for providing specialized support and administration of Salesforce, including data maintenance, process optimization, and continuous system improvement. This role delivers Salesforce expertise to internal stakeholders through troubleshooting, report development, and day-to-day administrative support.
The Analyst will contribute by identifying inefficiencies, conducting detailed performance analyses, and recommending data-driven process enhancements. Additional responsibilities include implementing data-quality best practices, supporting data migration efforts, and ensuring ongoing data integrity within Salesforce environments.
Specific Responsibilities
- Facilitate data cleanup best practices to maintain high-quality data
- Perform complex troubleshooting using multi-faceted problem solving
- Managed Salesforce roles, profiles, permission sets/groups, workflows, and sharing rules
- Develop meaningful reports and dashboard to identify gaps, business performance, data cleanliness, and KPIs
- Execute customer data migrations from various legacy systems into Salesforce
- Identify inefficiencies across business functions and collaborate with key stakeholders to design, recommend, and implement streamlined process improvements
- Perform comprehensive research and analysis to accelerate issue resolution and enhance operational effectiveness
- Provide troubleshooting and problem resolution for Salesforce users including technology issues and process issues
- Prioritize and manage multiple work items and ensure timely follow-through and completion
- Show the flexibility necessary to adjust to changing/additional duties and responsibilities to assist the department/company meet their objectives
- Performs other related duties as assigned
Travel Required• 0-5%
Required Qualifications
- Bachelor's degree and 2 years of experience or equivalent experience required such as High School Diploma plus 4 years of relevant experience.
- Attention to detail and the ability to adapt to change
- 2+ years of direct experience with CMS administration, automated reporting, or process improvements
- Ability to learn quickly and retain knowledge
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Comfortable working with cross-functional teams, prioritizing projects, weighing trade-offs and setting clear expectations.
- Clear and concise communication skills with the ability to speak and present to various levels within the organization
- Proven ability to organize and prioritize daily work and complete projects with limited supervision
- Experience with data cleanup and migration initiatives
- MS office suite expertise, primarily automation tools within excel
Preferred Qualifications
- B.S. degree in Computer Science or related field
- In-depth knowledge of Salesforce products and their functionalities
- Experience with Salesforce Lightning and generating reports/dashboard
- Salesforce certified administrator
- SQL experience
- Automotive industry knowledge
USD 50,400.00 - 75,600.00 per year
Compensation:
Compensation includes a base salary of $50,400.00 - $75,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
