Top Operations Jobs

Monitor real-time queue performance, attendance, and agent adherence; update schedules; prepare and present daily performance data; support workforce management and clinical leadership with staffing analysis and process improvements in a contact center.

Monitor the stability and status of the 988 Lifeline phone, chat, and text networks; collect, analyze, and distribute operations data; alert staff on network impacts; support QA testing, queue and pause-code monitoring, reporting, troubleshooting IT issues, and integrating reporting tools to improve call center operations and staffing.

The Manager, Claims & Fraud Operations leads investigative teams to mitigate fraud losses, ensuring compliance with regulations, and enhancing fraud prevention strategies. They oversee operations, develop staff, and collaborate with law enforcement.

Support and maintain user-facing applications and data platforms; respond to and triage support cases; troubleshoot monitoring alerts per SOPs; lead incident communications and retrospectives; drive root-cause analysis, process improvements, automation, and projects to improve application performance; manage vendor and in-house support teams; mentor staff and collaborate cross-functionally to transition new services into operations.

Lead day-to-day support and maintenance of customer-facing applications, respond to incidents and monitoring alerts, drive root-cause analysis and improvement projects, manage vendor relationships, mentor team members, prepare support documentation, and collaborate with product owners to ensure operational readiness and high customer satisfaction.

Lead and build an operations team to manage claims recoveries, complex coverage and high-reserve reviews, fraud and E&O exposures, and service compliance. Provide data analytics support, operational onboarding, training, audits, and act as liaison between field operations, compliance, and sales. Participate in special projects and ensure consistent adjudication and service standards for program business.

Lead US Sponsor Retirement Operations by aligning onshore/offshore teams, improving service delivery, ensuring regulatory compliance, driving process improvements and KPI standardization, building talent pipelines, managing financial targets, and serving as primary liaison with US stakeholders to achieve offshore strategy goals.

Lead end-to-end customer experience, delivery, inventory, and retail operations. Own CSAT, delivery metrics, and cost per delivery. Build dashboards, improve workflows, manage 3PLs and retail partners, roll out tools and automations, and coordinate across Product, Ops, and Engineering to raise service standards and operational reliability.

Manage branch P&L, lead sales, rentals, parts and service teams, ensure safety and regulatory compliance, prepare budgets and reports, and drive customer satisfaction and operational efficiency.

Perform phone, email and fax outreach to third parties and HOAs to obtain property data; conduct physical research, enter data into systems, manage a pipeline of requests, follow up to meet daily/weekly/monthly SLAs, and adhere to department and client processes.

Support Operations Specialists by locating and requesting mortgage documents using web-based tools; communicate with HOAs/management companies via phone/fax/email/mail; upload documents and enter data into systems; develop knowledge of departmental procedures to provide accurate customer information.

Onsite 2nd-shift role monitoring job submissions and completions, handling abnormal runs and scheduling changes. Change/verify datecards and troubleshoot abends/loops. Requires advanced MVS and CA7 skills, intermediate JCL and TSO, and basic familiarity with Adabas, CICS, and DB2. Local Phoenix candidates only; background check required.

Lead and oversee all branch operations including Warehouse, Customer Service, Sales, HR, IT and Facilities. Supervise departments to ensure excellent customer service, maintain distribution center standards, support recruitment and employee relations, provide hands-on senior management, and drive accountability through performance feedback.

Lead Sales Operations programs to accelerate growth and retention for Gartner's Global Business Sales. Partner across sales, product, marketing and regional ops to design and execute analytics-driven initiatives, drive pipeline and retention activities, present operational plans to senior leaders, and ensure consistent execution and best-practice sharing.

Lead and execute Lean-based process improvement projects across clinical operations: map current/future states, perform root-cause analysis, develop and implement solutions, mentor teams, perform financial analysis, and track benefits to improve quality, safety, and patient satisfaction.

Lead global SAP ERP operations (Azure and SAP RISE), ensuring availability, disaster recovery, performance, SOX compliance, SAP security, integrations, managed service oversight, KPI monitoring, cost optimization, and support for the SAP S/4 transformation while serving as escalation for critical incidents.

Lead day-to-day business operations for Maritime Technologies including purchasing implementation, liaison to accounts payable, material tracking, office and corporate housing management, and cross-functional process improvements to increase efficiency and compliance.

Lead a 2M sq ft Ontario campus managing 700+ employees and senior leaders. Drive operational excellence across warehouse, customer service and sales using data, audits, and continuous improvement. Set goals, align with corporate strategy, recruit and develop talent, and maintain high service standards.

Handle day-to-day dispute case queues, identify transaction fraud and chargebacks, override AI decisions as SME, collaborate cross-functionally, drive tooling and process improvements, and ensure regulatory compliance while improving customer outcomes.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead and scale internal business functions (HR, finance, payroll, legal, compliance, executive support). Drive operational strategy with the CEO, manage cross-functional teams, improve systems/processes, oversee payroll and financial reporting, manage external counsel, and serve as escalation point to ensure compliant, scalable operations in a high-growth logistics startup.

Early-career role on Global Operations combining analytics and project coordination: build dashboards and models, clean and analyze data, identify automations, support program managers, prepare operating review materials, coordinate meetings, and document process improvements to drive operational decisions.

The Vehicle Operations Logistics Specialist I inputs vehicle data into AS400, directs transporters, demonstrates safety, and assists on sale days.

The Account Operations Specialist II manages account relationships, ensures customer requirements are met, communicates with various departments, and prepares vehicles for sale. Responsibilities include reviewing vehicle condition and reconditioning recommendations, responding to inquiries, and maintaining safety standards.

The Vehicle Operations Logistics Specialist I manages vehicle information input, directs transporters, and ensures safety compliance while working outdoors within set hours.