Sales Focus Inc. (SFI) is a national sales outsourcing company with over 28 years of experience building and managing high-performing sales teams. We specialize in outsourced B2B and B2C sales, field sales, inside sales, and business development programs across multiple industries.
Job Summary
Sales Focus Inc. is seeking an experienced Operations Manager to oversee daily operations, sales performance, staffing, and client relationships across multiple sales programs.
The ideal candidate is a results-driven leader with experience in sales operations, team management, and performance improvement. This position requires strong organizational skills, analytical thinking, and the ability to manage multiple teams while ensuring operational efficiency, client satisfaction, and profitability.
Key Responsibilities
- Oversee daily operations and performance of multiple field sales and inside sales programs.
- Manage and support Program Managers, Team Leads, and sales personnel to achieve established performance goals.
- Monitor key performance indicators (KPIs), sales production, staffing levels, and operational efficiency.
- Identify underperforming programs and implement corrective action plans to improve results.
- Collaborate with Recruiting and HR to coordinate hiring, onboarding, employee retention, and workforce planning.
- Oversee new program launches, training coordination, and operational readiness.
- Analyze sales reports, productivity metrics, and financial performance to identify improvement opportunities.
- Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability.
- Provide regular performance reports and strategic recommendations to executive leadership.
- 5+ years of experience in operations management, sales operations, or sales leadership.
- 3+ years of experience managing teams or multiple business units.
- Proven ability to manage sales performance, employee productivity, and operational processes.
- Strong leadership, communication, organizational, and problem-solving skills.
- Experience analyzing KPIs, sales metrics, and operational reports.
- Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot.
- Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
- Bachelor's degree preferred, or equivalent professional experience.
- Sales outsourcing, business process outsourcing (BPO), or multi-client operations.
- B2B/B2C sales, outside sales, door-to-door sales, or inside sales management.
- Client relationship management, workforce planning, and program profitability.
- 10 Paid Holidays
- 2 Weeks of PTO
- Health, Dental, and Vision Plans
- 401K
Join an established national sales outsourcing company where you will have the opportunity to lead diverse sales programs, work directly with executive leadership, and make a measurable impact on business performance.
We are looking for a hands-on leader who takes ownership, drives accountability, and consistently delivers results.
Apply today to join the Sales Focus Inc. leadership team.
Skills Required
- 5+ years of experience in operations management, sales operations, or sales leadership
- 3+ years of experience managing teams or multiple business units
- Proven ability to manage sales performance, employee productivity, and operational processes
- Strong leadership, communication, organizational, and problem-solving skills
- Experience analyzing KPIs, sales metrics, and operational reports
- Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot
- Ability to manage multiple priorities and make effective decisions in a fast-paced environment
- Bachelor's degree or equivalent professional experience
- Experience in sales outsourcing, business process outsourcing, or multi-client operations
- Experience with B2B or B2C sales, outside sales, door-to-door sales, or inside sales management
- Experience with client relationship management, workforce planning, and program profitability
What We Do
Our Focus is on Sales Outsourcing for local, national, and global businesses and has been since we pioneered the Sales Outsourcing industry in 1998. Sales Focus Inc. (SFI) customizes sales outsourcing solutions to meet our clients' needs no matter the territory or size. We are not an offshore company, and all of our services are within the USA. SFI builds intelligent sales outsourcing solutions for companies that need immediate revenue generation. Over the last 25+ years, SFI has generated more than $1 billion in revenue for our clients. S.O.L.D.™, our repeatable process and methodology, has allowed us to work with many industries including technology, energy, financial services, tourism, telecommunication, healthcare, and more. Our solution is a "true" business outsourcing model whereby the sales team is exclusively recruited, trained, and managed for each client. Each sales agent only represents one client. We protect our clients' brands through extensive and personalized recruiting and training processes. We develop sales plans and recruit highly qualified sales professionals. We then manage that team to meet our clients' revenue goals. Many organizations may have a sales team in place, but our scalable solutions allow our customers to meet the demands of today's market. If acquiring small and medium business (SMB) is part of your organization's charter, SFI is your solution. SFI has engaged with Fortune 2000 companies across the USA to supplement their existing sales organizations for SMB acquisition. In 45 days or less, we will build a team and have feet-on-the-street acquiring clients.
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