Top Tech Support Jobs

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Applications Specialist will solve technical problems, provide product training and support, and communicate effectively with customers while traveling 50% of the time.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Provide hands-on technical support and consulting for ArcGIS Enterprise implementations, including system administration, geodatabase configuration and optimization, troubleshooting complex issues, customer onboarding, and documentation. Collaborate with internal teams, mentor colleagues, and help enterprise customers maximize GIS investments while supporting Linux-based administration and evolving cloud/hybrid deployments.

Design and develop complex technical support solutions, reproduce and track customer issues, recommend product enhancements, produce technical documentation, collaborate on POCs, and manage networking, cloud, virtualization, backup/recovery and Kubernetes across AWS, Azure, and GCP. Use container platforms (OpenShift, PKS, Rancher, GKE, EKS), VMware, automation scripting (Bash/Python), and CRM/issue tools (Salesforce, ServiceNow, JIRA) to resolve escalations and improve product adoption and lifecycle upgrades.

Provide advanced technical product support for a customer fleet: manage escalations, installations, calibrations, upgrades, ECOs, and performance reporting. Serve as field escalation focal point between customers, field engineering, and product teams; support Alpha/Beta site testing; create and review technical documentation and implementation plans. Mentor junior colleagues and lead small projects to improve system reliability and service.

Serve as primary technical support lead for a specific customer: manage escalations, installations, calibrations, alpha/beta site support, ECO reviews, and performance reporting (MTBF/MTBI/Availability). Create and review technical documentation (CENs, BKMs), present findings to customers, and ensure field implementation while collaborating with engineering and field service teams.

Provide application-focused IT support: gather and document requirements, design and maintain low-code apps (AppSheet, Google Sites), troubleshoot and resolve user incidents, manage accounts and UAT, create user documentation and training, and collaborate with technical teams to implement improvements while ensuring ITSM and change-management processes.

Provide technical support for CloudReady to US and European education and enterprise customers by troubleshooting issues, managing cases, and ensuring customer satisfaction.

Collecting resumes for anticipated NAVAIR contractor roles supporting engineering, technical, and management tasks for military systems at the NAVAIR Lakehurst Support Equipment Engineering Division.

This role provides escalation technical support for Applied Materials CMP tools, enhancing tool performance through remote and on-site assistance. Responsibilities include problem-solving, knowledge transfer, documentation, and customer presentations related to equipment issues.

Lead global technical product support strategy for capital equipment, focusing on lithography and panel inspection, ensuring tool availability and customer satisfaction through collaboration and operational excellence.

Support cyber targeting and remote Computer Network Exploitation projects by requesting and reviewing selectors, using classified/unclassified sources and advanced tools, producing targeting packages, managing customer relationships, conducting internet research and daily communications traffic review, and delivering concise technical results to non-technical audiences.

Provide cyber targeting and technical analysis support for remote computer network exploitation projects: review selectors and communications traffic, produce targeting packages, use classified/unclassified sources and advanced tools, manage customer relationships, and represent targeting results to non-technical audiences.

Provide application support and example code for embedded display and controller platforms; integrate third-party UI frameworks; assist customers with development, troubleshoot software/hardware issues, create instructional content, and collaborate with engineering on fixes and feature requests.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Perform technical targeting and computer network exploitation (CNE) using IC tools to analyze large/ambiguous datasets, conduct forensics and network analysis, create network diagrams and technical findings, and coordinate with customers and IC partners to identify and execute targeting opportunities.

Remotely diagnose and resolve hardware, software, stability, and performance issues for Windows gaming PCs via email and scheduled calls. Interpret crash dumps, Event Viewer, temperatures, and stress-test results; guide customers through BIOS, driver, and OS troubleshooting; document tickets and escalate when necessary.

Provide front-line technical support for the Runna app via Intercom, troubleshoot user issues, escalate complex problems to Product/Tech, support colleagues through escalation channels, and help improve user experience. Requires strong communication, problem-solving, and organizational skills, plus weekend and hybrid in-office availability.

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.