About the Company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
About the Team
We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations. You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain — troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale. You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.
What you’ll do
Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
Own incidents in your queue as part of the team's 24x7 coverage: triage promptly, communicate clearly with clients and internal stakeholders, and consistently hit your SLA, CSAT, and quality targets.
Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
Feed insights back to Product and Engineering
Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.
You are likely to succeed if you have:
3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
Familiarity with support processes and case management best practices
Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset.
Clear writing and communication skills
Ability to prioritize effectively and manage multiple complex cases at once
Bonus attributes:
A strategic, collaborative, results-oriented approach, and a genuine interest in payments or other areas of fintech.
A collaborative mindset, a passion for continuous learning, and a knack for building long-lasting relationships.
scripting or lightweight automation experience is a plus.
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
Skills Required
- 3+ years in a technical, customer- or partner-facing support role (fintech, payments, SaaS preferred)
- Hands-on experience with API products and troubleshooting integrations
- Comfort reading logs and writing SQL queries to investigate issues
- Familiarity with support processes and case management best practices
- Strong analytical and problem-solving skills with a root-cause mindset
- Clear written and verbal communication skills
- Ability to prioritize effectively and manage multiple complex cases simultaneously
- Interest or knowledge in payments/fintech
- Scripting or lightweight automation experience
What the Team is Saying
Rain Compensation & Benefits Highlights
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Affordable Benefits — Health coverage is described as employer-paid for the vast majority of medical, dental, and vision premiums, lowering employees’ out-of-pocket premium costs. Company materials and profile summaries present this as a standout element of the package.
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Wellbeing & Lifestyle Benefits — $350/month wellness support (fitness, therapy, personal well-being) and a $1,000 home-office setup stipend are included, alongside regular team events and offsites. These perks add tangible cash value beyond base pay.
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Equity Value & Accessibility — Employees receive equity ownership/stock options as part of total rewards. This ownership component is highlighted as broadly available across roles.
Rain Insights
What We Do
Our technology makes it easy for companies—from fast-growing startups to global fintechs—to integrate stablecoins into their products, platforms, and payment flows. Whether they’re launching a credit card program, enabling cross-border payments, or embedding wallets, Rain builds the tools to do it fast, flexibly, and compliantly. We’re built for the next generation of global finance. Our infrastructure combines the stability of trusted payment networks with the power of Web3—multi-chain support, 7-day-a-week settlement, and seamless stablecoin interoperability. We help companies unlock real-world use cases for digital assets without the regulatory headaches or crypto complexity. Rain is a Visa Principal Member and is trusted by over 130 organizations worldwide. We’ve processed hundreds of millions of dollars in transactions across 150+ countries—and we’re just getting started. If you’re excited about building the future of payments, we’re always looking for more Rainmakers to help us make money move—instantly, globally, and securely.
Why Work With Us
Rain is building frontier fintech at a moment of real regulatory clarity, which has unlocked a massive new market for stablecoins. Backed by top institutional and crypto-native investors, we’re a lean team with a big mission. All Rainmakers take on real ownership, tackle complex problems, and have fun doing it.
Gallery
Rain Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
