The Role
Provides Level III technical support for classified and unclassified Safety Analysis System environments. Responsibilities include advanced hardware, software, and network troubleshooting; patching; account administration; vulnerability assessments; NIST/RMF compliance; security documentation; backup and disaster recovery testing; incident reporting; and mentoring junior support staff. The role works onsite with government security stakeholders and requires an active or obtainable DoD Secret clearance.
Summary Generated by Built In
Level III Technical Support SpecialistLocation: Vandenberg Space Force Base, CA
Clearance: Active DoD Secret Clearance
Employment Type: Full-Time, On-sitePosition Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments—both classified and unclassified—at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
Clearance: Active DoD Secret Clearance
Employment Type: Full-Time, On-sitePosition Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments—both classified and unclassified—at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
- Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
- Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
- Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
- Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
- Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
- Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
- Support backups, COOP/DR testing, and ensure mission-critical data resilience.
- Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
- Participate as needed in after-hours or surge operations.
- Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
- 5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
- DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
- Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
- Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
- Active DoD Secret clearance (or ability to obtain and maintain).
- Excellent leadership, communications, and documentation skills.
- U.S. Citizenship required.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
- At least 5 years of progressive technical support experience, including 2 years in federal or DoD environments
- DoD 8570-compliant certification, such as CompTIA Security+, CASP+, or CISSP
- Expertise in Windows and Linux server administration, Active Directory, virtualization, and advanced network troubleshooting
- Experience with incident management, vulnerability assessment tools, and NIST/RMF standards
- Active DoD Secret clearance or ability to obtain and maintain one
- Leadership, communication, and technical documentation skills
- U.S. citizenship
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The Company
What We Do
Kinaras Solutions, Inc. is a Virginia-based IT consulting and government services company. It provides comprehensive technology solutions—including data governance, cloud security architecture, IT operations and maintenance, help desk support, business process improvement, and independent verification and validation—to federal customers such as the Departments of Defense, Interior, and Veterans Affairs. The company is a Service-Disabled Veteran-Owned Small Business and SBA-certified 8(a) contractor.
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