Customer Operations Support Officer (Technical/CCMD Support Officer) - Sr.

Posted 3 Days Ago
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Reston, VA, USA
In-Office
Senior level
Information Technology
The Role
Serves as the liaison among ETO, military services, Combatant Commands, and enterprise stakeholders. Maintains accurate executor, capability, requirement, priority, and operational-status data in UMM tools; coordinates validation and deconfliction; facilitates information exchange; develops dashboards, reports, briefings, and visual products; supports governance and requirements gathering; and advises leadership on operational gaps, data strategy, training, and tool improvements.
Summary Generated by Built In
Overview

The Senior Service and Combatant Command Support Officer serves as the primary liaison between ETO, Military Service organizations, Combatant Commands, and enterprise stakeholders. The position ensures executor capabilities and operational status are accurately represented in UMM tools, supports source and collection deconfliction, and enables timely information exchange for coordinated operations and strategic planning.

Responsibilities
  • Maintain accurate representation of enterprise executors, capabilities, operational requirements, priorities, and status in UMM tools and dashboards.
  • Coordinate with Service and CCMD representatives to validate data, resolve discrepancies, and maintain information currency.
  • Manage data input and output processes, including real-time updates reflecting mission and operational changes.
  • Support source and collection deconfliction to reduce duplication and optimize operational activities.
  • Facilitate information exchange among ETO, Services, CCMDs, internal mission partners, and external stakeholders.
  • Represent data-management and operational interests in governance forums, working groups, and enterprise-planning activities.
  • Gather operational requirements and user feedback for UMM tool enhancements and capability development.
  • Develop dashboards, briefings, visual products, analytical reports, and strategic-communication materials.
  • Compile operational data for quarterly EEI reporting and other directed reporting requirements.
  • Advise leadership on executor capabilities, data strategy, operational gaps, training needs, and tool improvements.
Qualifications
  • Bachelor's degree in Intelligence Studies, National Security Studies, or a related discipline.
  • Senior-level knowledge of Service CI/HUMINT organizations such as INSCOM, NCIS, AFOSI, or comparable organizations.
  • Extensive understanding of CCMD intelligence operations, coordination processes, executor capabilities, and operational requirements.
  • Proven experience coordinating across multiple organizations, mission partners, and stakeholder communities.
  • Experience supporting collection operations, source coordination, operational deconfliction, data validation, or related mission activities.
  • Strong liaison, briefing, interpersonal, analytical, and written and verbal communication skills.
Preferred Qualifications
  • Experience supporting DIA, Defense HUMINT, ETO, UMM, or comparable enterprise mission-management activities.
  • Familiarity with HUMINT/CI records, operational databases, dashboards, and data-governance forums.
Clearance and Work Requirements
  • Active TS/SCI CI Poly and ability to work on-site at the DIA Government SCIF in Reston, Virginia during COR-established working hours.
  • Ability to comply with applicable DIA, DoD, Intelligence Community, cybersecurity, records-management, classification, and information-handling requirements.
  • Ability to work effectively in a non-personal services environment in which contractor personnel remain accountable to contractor management.

Bluehawk, LLC. is an Equal Opportunity/Affirmative Action Employer/EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Skills Required

  • Bachelor's degree in Intelligence Studies, National Security Studies, or a related discipline
  • Senior-level knowledge of Service CI/HUMINT organizations, such as INSCOM, NCIS, or AFOSI, or comparable organizations
  • Extensive understanding of Combatant Command intelligence operations, coordination processes, executor capabilities, and operational requirements
  • Experience coordinating across multiple organizations, mission partners, and stakeholder communities
  • Experience supporting collection operations, source coordination, operational deconfliction, data validation, or related mission activities
  • Strong liaison, briefing, interpersonal, analytical, written, and verbal communication skills
  • Experience supporting DIA, Defense HUMINT, ETO, UMM, or comparable enterprise mission-management activities
  • Familiarity with HUMINT/CI records, operational databases, dashboards, and data-governance forums
  • Active TS/SCI CI Poly security clearance
  • Ability to work on-site at the DIA Government SCIF in Reston, Virginia during established working hours
  • Ability to comply with DIA, DoD, Intelligence Community, cybersecurity, records-management, classification, and information-handling requirements
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The Company
70 Employees

What We Do

Bluehawk LLC. is an intelligence services firm providing intelligence, information technology, language and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms and human rights. We are committed to delivering programs and solutions within the time frames and financial parameters of our customers by managing technical, schedule and cost performance. We ensure that programs are staffed with highly qualified personnel who possess relevant experience with the subject matter and the customer as well as an unwavering commitment to success. Our robust recruiting infrastructure enables programs to be staffed faster and fill rates continually maintained at one hundred percent. - Wounded Warrior Project Partner - 2017 Military Most Valuable Employers (MVE) Winner - 2017 Militarytimes: Best for Vets Employers - DOD Military Spouse Employment Partner (MSEP) - 2017 Ranked #4 Fast 50 small businesses in the government market, Washington Technology

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