About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Job Description
We are looking for a Technical Support professional to manage high-impact customer incidents and coordinate timely resolution across global teams. This role will act as the central point of contact during critical service disruptions, ensuring effective communication with stakeholders and maintaining high customer satisfaction.
Key Responsibilities
• Manage and coordinate critical customer escalations in a global environment
• Act as the single point of contact for high-severity incidents
• Collaborate with cross-functional teams to ensure timely issue resolution
• Provide regular updates to customers and internal stakeholders during incidents
• Track incident progress and ensure accountability across teams
• Maintain incident documentation and reporting
• Provide weekend or off-hours support when required
Job Requirements
• 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations
• Proven experience supporting enterprise-level customers in English and Japanese
• Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese
• Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions
• Demonstrates a strong sense of ownership, accountability, and responsibility
• Able to perform effectively under pressure while meeting strict SLAs
• Capable of handling challenging, high profile customer situations with professionalism and composure
Working Arrangement
• 9 working hours per day, inclusive of lunch break.
• 4 weekdays and 1 weekend shift per week.
• Working hours will fall within the operational coverage window of 7:00 AM to 11:00 PM, based on the assigned shift (APAC shift or EMEA shift).
• Employees may be required to observe the public holidays of the supported country (e.g., Japan or South Korea), depending on project assignment.
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Skills Required
- 2-5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations
- Experience supporting enterprise-level customers in English and Japanese
- Strong written communication skills in English
- Proficiency in Global Mandarin, Korean, or Japanese
- Ability to collaborate with global teams across multiple time zones
- Ability to meet strict SLAs and perform effectively under pressure
- Ability to handle challenging, high-profile customer situations professionally
Centific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Centific and has not been reviewed or approved by Centific.
-
Healthcare Strength — Feedback suggests core medical, dental, and vision coverage is comprehensive, with mental‑health support included. U.S. offerings also include HSA/FSA and are described as solid insurance options.
-
Flexible Benefits — Feedback suggests flexible hours and work‑from‑anywhere options are widely promoted, with flexible PTO available in some contexts. Learning stipends and development programs add adaptable elements to the package.
-
Parental & Family Support — Feedback suggests paid parental leave is explicitly available to all parents. This positions family leave as an accessible component of the overall package.
Centific Insights
What We Do
Zero distance innovation for GenAI creators and industries Expertly engineering platforms and curating multimodal, multilingual data, we empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable AI deployment We a team of over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We bring platforms, partners and 1.8 million vertical domain experts to create high-quality pre-trained datasets, fine-tuned industry-specific LLMs, and RAG pipelines supported by vector databases. These innovations can reduce GenAI costs by up to 80% and bring GenAI solutions to market 50% faster in 230 locales.
