Top Tech Support Jobs

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Lead and develop a regional Partner/Support Engineering team serving advertisers and Martech partners. Own partner relationships, drive programs and metrics, manage escalations, influence product roadmap, and provide hands-on technical guidance for API integrations, data analysis, and automation including AI-driven solutions.

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provides first-line technical and non-technical customer support through phone, email, and chat. Responsibilities include troubleshooting, validating and investigating incidents, triaging and escalating tickets, documenting solutions, collaborating across teams, mentoring junior staff, and identifying support trends and process improvements. The role requires clear communication, strong critical thinking, effective use of ticketing and CRM tools, and consistent adherence to support procedures.

Provides phone, email, and remote technical support for dental software, 3D printers, post-processing equipment, and digital workflows. Owns customer cases from intake through resolution, troubleshoots hardware, software, networking, and workflow issues, documents findings in CRM systems, and escalates recurring issues. Contributes to support documentation, process improvements, and customer satisfaction while collaborating with technical, quality, research, and product teams. Occasional travel and EST-hour flexibility are required.

Provide frontline technical support for Trimble software serving MEP and VDC contractors through phone, email, and chat. Troubleshoot customer issues, document cases, resolve inquiries at first contact, escalate complex problems, collaborate with technical and Client Success teams, and create Knowledge Base resources. The role requires technical support or helpdesk experience, strong communication, logical problem-solving, and CRM or case-tracking proficiency. Construction, VDC, SaaS, and Knowledge Base experience are preferred.

Provides technical customer support for Trimble VDC and fabrication solutions used by MEP contractors, detailers, and fabricators. Troubleshoots software, system setup, networking, and interoperability issues; supports BIM adoption; documents solutions; manages product feedback and Jira feature requests; collaborates with development and training teams; and represents the organization at customer meetings and industry events.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Provide administrative and technical support to the LSI APMSE and deputy: run and document meetings, track action items, manage calendars, coordinate staffing and financial planning, maintain SharePoint/contractor systems, track CDRLs and airworthiness artifacts, support flight clearance and NAVAIR tool usage, and produce briefs and reports to leadership.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Supports software sales through technical and functional demonstrations, RFP and security questionnaire responses, webinars, proof-of-concept tools, training, and solution architecture. The role requires deep knowledge of SaaS products, AI policies, hosting and security controls, and the ability to translate technical capabilities into customer value. It partners with Sales, Proposal Management, Product Management, Marketing, and Professional Services while contributing to sales enablement and product feedback. Business travel may reach 25–30% annually.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

Provide remote technical support for HP commercial high-end printers (PageWide XL, Latex, UV), troubleshoot hardware/software, use remote access and ticketing systems, meet SLAs, de-escalate and prioritize customer and reseller issues to minimize downtime.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.