Top Tech Support Jobs

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

As a Technical Support Engineer, you will provide expert troubleshooting, customer support, and guidance on Salesforce technology to resolve technical issues and enhance user adoption.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

The Technical Support Specialist provides omni-channel customer support, manages case backlog, troubleshoots technical issues, and offers training to enhance customer satisfaction and product usage.

The Technical Support Specialist provides technical support and training to government leaders using OpenGov products while managing customer inquiries and case backlog.

Support sales and project teams for custom blow-molding machinery: prepare quotes, convert orders to specifications, lead MOSS meetings, track project timelines, coordinate customer approvals and machine acceptance, and manage shipping documentation and tracking.

Provide technical support to internal and external users via phone, email, and chat. Troubleshoot issues, document interactions in CRM, assist with installations and usability, perform basic browser/network diagnostics, train users, escalate complex issues, and participate in a 24/7 on-call rotation.

Provide application and account support for enterprise COTS/GOTS and custom apps: troubleshoot incidents, manage user accounts, document tickets in ITSM, perform manual and automated testing, deliver end-user training, escalate functional/backend issues, and improve application operations. Act as a power-user of productivity apps and design Google Sites. Must be able to obtain Public Trust clearance and communicate effectively with users and stakeholders.

Provide Tier 2+ endpoint and laptop lifecycle support including troubleshooting, imaging and Windows OS deployment, scripting (PowerShell/Python), endpoint tool administration (Intune, BigFix, ControlUp, Defender), hardware inspections, firmware maintenance, vendor/audit coordination, user training, off-hour upgrades, and on-call rotation support.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide Level I (and some Level II) NOC support for residential and small business customers. Troubleshoot Wi‑Fi, PON, Internet, and VoIP issues; document tickets; perform callbacks; handle new installation setups; monitor systems and respond to events; escalate and resolve order or service issues while communicating clearly with customers.

Provide technical support to merchants and clients for payment and POS issues, troubleshoot and resolve routine to moderately complex problems, document cases, communicate clearly with customers, and contribute to process and knowledge improvements to maintain uninterrupted payment operations.

Provide technical support for Beckhoff IO and EtherCAT products: troubleshoot control systems, support TwinCAT features, diagnose EtherCAT/EDP hardware and embedded software issues, document cases, perform on-site and remote support, create knowledgebase articles, and assist with training and demos. Requires use of engineering tools and escalation of complex issues.

Provide phone, email, and chat technical support for GPS tracking devices and telematics software. Troubleshoot hardware/software issues, document tickets, prioritize support queues, escalate to engineering, and communicate clear updates to customers while following company policies.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

Lead technical escalation management and product performance for semiconductor equipment across regions. Own fleet health, drive root-cause analysis and corrective actions, lead cross-functional projects (NPI, recoveries, retrofits), mentor field teams, and influence engineering roadmaps while ensuring safety and knowledge management.

Lead a team managing operational stability of enterprise IAM platforms: oversee incident/problem/change management, monitoring, capacity, RCA, automation, dashboards, compliance, runbooks, and continuous improvement while partnering with engineering, security, and business stakeholders.

Provide hands-on IT support and technical leadership for employee operations, managing device provisioning, Google Workspace and MDM, troubleshooting hardware/networking, maintaining asset lifecycle and documentation, assisting telecom team with SIM and mobile device testing, supporting security and SOC 2 initiatives, and driving improvements and automation.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

The Technical Customer Support Engineer Tier II supports product installation, troubleshooting, and customer interaction, ensuring optimal product functionality and exceptional service.