Top Tech Support Jobs

Provide frontline IT help-desk support: triage and route tickets, install and troubleshoot PCs, printers, iPhones and software, inspect server rooms, manage backup tape rotations, activate network jacks for correct VLANs, deliver basic Mitel phone training, and track overdue tickets for escalation.

Provide on-site and remote PC hardware and software support: install, maintain, and upgrade desktops; support Windows XP/7 and Microsoft Office; troubleshoot networking services (DHCP, DNS, Active Directory, print servers); perform hardware moves and upgrades; follow security basics; manage multiple priorities and complete projects independently or within a team.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Develops and maintains PMA evaluation packages and Illustrated Parts Catalog documentation by collecting, validating, organizing, and tracking technical information. Coordinates with Engineering, Quality, Product Management, Sales, and Regulatory teams to ensure documentation is accurate, complete, current, and traceable. Manages repositories, supports customer inquiries, ships sample parts, identifies documentation gaps, and handles multiple deadlines independently. Travel of up to 10% may be required.

Responds to escalated technical issues involving KLA semiconductor manufacturing equipment. Diagnoses and troubleshoots optical, electrical, mechanical, computer, and software systems; collaborates with specialists to restore equipment functionality; documents troubleshooting findings and postmortems; supports installations, relocations, upgrades, and technical training. Requires worldwide and regional travel of 40–70% and a Sunday–Wednesday four-day, ten-hour schedule.

Manage and prioritize support tickets from casino operators; diagnose application, system, and data issues via logs, database queries, and code tracing; implement fixes or escalate with clear findings; coordinate with engineering on patches; build and maintain a knowledge base and documentation; communicate status and resolutions to customers.

Own frontline Tier 2-3 technical support, mentor teammates, and escalate complex workflow, integration, and account-configuration issues. Troubleshoot browser-based problems, document bugs and reproduction steps, improve Intercom workflows, and maintain internal/external docs to reduce repeat issues and improve support operations.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.

Provide hands-on technical and operational support for an autonomous vehicle fleet: troubleshoot issues, use Unix/Linux CLI to review logs, perform startup/shutdown and basic maintenance, monitor charging and readiness, dispatch vehicles, document/escalate incidents, use Slack and ticketing tools, and occasionally move or drive vehicles.

Provide onsite installation, configuration, maintenance, and user support for workstations, printers, network devices, and video conferencing. Manage user accounts, document ticket resolutions, restore backups, assist with network diagnostics, train end users, coordinate with IT units and contractors, and travel to sites as needed.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provides technical program integration, sustainment, and management support for DISA network capabilities. Coordinates stakeholders, manages dependencies and change activities, develops training materials, evaluates emerging technologies, conducts infrastructure verification and validation, recommends network performance improvements, and maintains laboratory systems through patching, baseline management, and lifecycle support.

Provides technical support for semiconductor equipment at customer sites, including escalations, installations, upgrades, troubleshooting, calibration, testing, and performance improvements. Serves as an escalation liaison between customers, field teams, and engineering. Supports alpha and beta site deployments, reviews engineering change orders, analyzes system performance metrics and spending, creates technical documentation, and presents improvement plans to customers. May lead small projects and supports colleagues with less experience.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot Windows/macOS, servers, networking and cloud services; administer Windows Server and Hyper-V; deploy SonicWall and Datto solutions; mentor Level I technicians; document tickets and procedures in Autotask; ensure professional client communication and maintain system documentation.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Provide customer-facing technical support for the Sigma SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional improvement projects.

Provide 24/7 technical support for NAIMES at FAA ATCSCC: troubleshoot desktop/software/hardware issues, manage incident tickets, coordinate escalations, perform system validations, maintain logs and documentation, deliver stakeholder notifications and application training, and support account maintenance and operational procedures.