Top Tech Support Jobs

Provide advanced technical support and escalation management for a customer's fleet, including installations, calibration, troubleshooting, ECO reviews, performance reporting (MTBF/MTBI/Availability), Alpha/Beta site support, documentation (CENs, BKMs), and leading small improvement projects. Requires customer presentations and international/domestic travel (~50%).

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Lead frontline operational support for a global cloud gaming platform: triage and resolve incidents, maintain SLAs, create and maintain SOPs, drive process improvement and automation, mentor Tier 1/2 analysts, coordinate priorities with Engineering and global teams, and report operational metrics to leadership.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.

Provide phone, email, and screen-share technical support for Alertus hardware and software; troubleshoot networking and Windows issues, prioritize tickets in Salesforce, document cases, create Knowledge Base articles, escalate to Product Development, and assist customers with installations and recurring-issue analysis.

Provide advanced technical support for high-performance electron microscopy systems (SEM/TEM/EFA), troubleshoot electronics/mechanics/optics/vacuum/software, lead technical initiatives, train and mentor team members, liaise with R&D/field service/customers, support new product introductions, and travel internationally 25-50%.

Provide hands-on Linux software engineering and technical user support for classified HPC R&D: onboard users, troubleshoot access, scripts, and workflows, support modeling and simulation, maintain and document code, develop tutorials, coordinate with operations and security, and mentor junior staff.

Provide frontline operational support for a global cloud gaming platform: triage and resolve tickets, perform routine maintenance, maintain SOPs and documentation, escalate incidents, collaborate with engineering, and identify automation and process improvements to meet SLAs.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide technical sales support for NOV solids control and waste management equipment: collect, validate, and present operational data; train and support system operators; troubleshoot field equipment; generate quotes; analyze performance trends; participate in operations meetings; run particle size and retort tests; prepare reports and coordinate corrective actions and project handovers.

Provide technical documentation, editing, formatting, version control, and program support for MAF Mission Planning Systems CD-4. Manage document repositories, coordinate stakeholder reviews, produce briefings and reports, and ensure compliance with Air Force/DoD standards.

Provide SharePoint development, workflows, data management, document/repository administration, reporting and metrics for USCG OPC program. Maintain version-controlled documents, respond to rapid data calls, monitor content, generate standardized reports and support dashboards, briefings, and lessons-learned activities.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide technical support to customers by diagnosing and troubleshooting issues, documenting procedures, and educating users on products and services.

Provide advanced, system-level technical support for optical products; troubleshoot complex issues, escalate to R&D, document incidents, train junior staff, and participate in 24/7 on-call rotations to ensure customer satisfaction and continuous improvement.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide advanced, system-level technical support to customers; troubleshoot complex issues; escalate critical problems to R&D; collaborate cross-functionally; document support activities; mentor junior staff; and participate in periodic 24/7 on-call rotations to ensure service delivery and customer satisfaction.

As a Technical Support Engineer, you'll troubleshoot issues, provide user support, implement fixes, and enhance customer experience through feedback and process improvements.

The Ecosystem Technical Support Specialist provides technical support by managing incidents, analyzing data for root causes, and training team members while ensuring customer satisfaction in a SaaS environment.

The Global Technical Support Director will design and execute global support strategies, manage a multi-regional team, and improve customer experience through training and support tools.

The role involves providing front line support for Axon software products to Law Enforcement customers, troubleshooting issues, and collaborating with engineering teams.

The Technical Support Engineer supports military training systems, performs troubleshooting, manages systems, conducts operational checks, and maintains compliance.

The role involves leading a global technical support organization, managing customer satisfaction, operational metrics, and team performance while ensuring effective knowledge management and escalations across regions.

The Technical Support Engineer will resolve complex technical issues for customers in a fast-paced environment, providing excellent support and fostering customer satisfaction while mastering the Salesforce Platform.