Top Customer Success Jobs

The Senior Director of Customer Success will lead the transformation of SimplePractice's customer onboarding and retention strategies, oversee group practice management, and collaborate with Customer Marketing and Product Management to enhance customer engagement. The role requires a focus on strategic planning and team leadership to improve client outcomes.

The Customer Success Specialist at Reorg will enhance user adoption and retention, develop key stakeholder relationships, and support account management efforts in the buyside credit investing area. Responsibilities include onboarding new clients, monitoring account health, creating tailored client communications, and collaborating with internal teams to meet client needs.

The Customer Success Manager at Reorg is responsible for managing global clients in the investment banking space, promoting processes, driving retention rates, and increasing revenue. They must possess strong communication, relationship building, and problem-solving skills. This role is hybrid, located in New York City office.

The Senior Compliance Specialist advises product and technology teams on privacy and compliance matters, develops due diligence materials, reviews product designs for compliance risks, and addresses compliance inquiries related to Reorg's products.

Manage level 1 customer support by providing direct assistance to store personnel and customers, enhancing customer loyalty, resolving inquiries via phone and email, and escalating complex problems as needed. Responsible for tracking the status of issues until resolution and ensuring proper escalation procedures are followed.

The Admin II Customer Care Representative is responsible for managing level 2 customer support and escalations, assisting store personnel and customers, and ensuring proper service levels. This role requires handling customer inquiries via phone and email, providing training to other admins, and documenting problems for resolution. Ownership of calls and cases is critical, as well as escalation of complex issues.

The Specialist I Training is responsible for developing and coordinating training materials and programs to meet the organization's needs, ensuring clarity and understanding for merchandisers. This role includes creating handbooks, supporting training events, and managing projects while maintaining compliance with corporate guidelines.

The Customer Success Manager will master the Rokt platform, optimize client campaigns, work with the sales team to meet marketing goals, build relationships with stakeholders, and provide strategic account recommendations to enhance client returns. This role emphasizes account planning, relationship management, and performance tracking.

The Customer Success Revenue Operations Analyst role involves developing and implementing revenue operations processes, conducting data analysis to identify growth opportunities, overseeing CRM optimization, and supporting sales compensation plans in a fast-paced startup environment.

The Senior Director of Client Partnerships will drive revenue growth through partnership development with leading merchandise brands, manage a team of Account Executives, lead the sales cycle, and deliver compelling sales presentations while embracing Ibotta's core values.

The Senior Director of Client Partnerships at Ibotta leads a team to drive client partnerships in the CPG sector, develop account strategies, and achieve revenue targets through effective sales presentations, cross-functional initiatives, and strong leadership. The role requires problem-solving skills, negotiation skills, and experience selling digital or media advertising solutions.

The Customer Service Representative provides support to customers by answering calls, assisting with account navigation, resolving inquiries, quoting rates, and ensuring customer satisfaction. They troubleshoot issues related to parking and escalate problems as needed, while adhering to scheduling and flexibility requirements.