Top Customer Success Jobs

Lead post-sales technical relationships with strategic customers, ensure successful deployment and adoption of Dynatrace products, mentor other CSEs, advocate customer needs to support and product teams, run business reviews, document best practices, and accelerate issue resolution through deep technical and architectural understanding.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Manage a portfolio of customers to drive adoption, usage, and business outcomes of ServiceNow products. Ensure technical health, guide best practices and Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and quickly resolve escalations to maximize customer value.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

The Enterprise Customer Engagement Manager will guide enterprise customers through onboarding, adoption, and engagement with Built In's AI platform, ensuring success post-sale and managing complex stakeholder relationships.

Lead post-sales strategy and execution for major enterprise accounts, partnering with C-level executives to drive digital transformation, adoption, renewals, and expansion. Mitigate risks, set success metrics, and align ServiceNow solutions with customer business goals while building high-performing teams and cross-functional alignment to realize long-term value.

Lead post-sales strategy for enterprise ServiceNow accounts, partnering with C-level stakeholders to drive adoption, mitigate risks, align roadmaps, meet KPIs (renewals, adoption, satisfaction), and scale business transformation through cross-functional collaboration and thought leadership.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Associate Customer Success Manager advocates for customers by helping them achieve business outcomes and increase usage of ServiceNow products. They oversee customer portfolios, manage email campaigns, and guide clients through webinars to foster adoption.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

Manage a portfolio of Talent Finder Core and Pro clients, build consultative relationships, drive product adoption, monitor at-risk accounts, deliver executive business reviews, partner with Sales for upsells/renewals, and provide high-touch recruitment services for Pro clients including candidate searches, job postings, outreach, and campaign execution.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Lead and develop a team of high-touch Customer Success Managers for Mid-Market and Enterprise accounts. Drive retention and growth, build scalable CS processes and tooling, forecast retention risk, run business reviews, collaborate on account plans with cross-functional partners, and refine the Customer Success roadmap to improve adoption, engagement, and long-term customer value.

Lead and develop a high-touch Customer Success team for Enterprise and Mid-Market accounts. Set vision, build scalable processes, drive retention and growth, execute account planning and business reviews, own retention forecasts, and collaborate cross-functionally to shape CS strategy and tools.

The Director, Customer Success Operations will design operational frameworks to support the customer lifecycle, manage CS platforms and CRM workflows, develop customer health scoring and engagement systems, and collaborate with Sales for retention and expansion.