Top Customer Success Jobs
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The Customer Success Associate will work with Strategic Customer Success Managers to build and execute success plans for customers using Robin’s platform, promote customer engagement, and collaborate with Product and Marketing teams to enhance customer experience and uncover new opportunities.
The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.
The Customer Support Specialist will manage and resolve customer support requests via chat, phone, and email. Responsibilities include handling billing inquiries, managing customer concerns to reduce churn, and contributing to customer education through training. The role also involves gathering product feedback for improvement.
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The Senior Technical Partner Success Manager will develop strategies to ensure partner success with Contentful implementations, manage relationships with agency/SI partners, oversee onboarding and training processes, and coordinate product launches and campaigns to enhance partner growth and satisfaction.
As a Senior Restaurant Success Manager at Toast, you will manage a local book of business, build strong customer relationships, drive product adoption, and ensure customer satisfaction while supporting revenue growth. You will serve as a trusted advisor and facilitate internal collaboration to address customer needs effectively.
As a Customer Experience Associate, you will deliver exceptional service via phone, email, and text, resolving customer issues with empathy and accuracy. Your role includes documenting interactions, complying with company policies, and balancing multiple priorities while maintaining a positive customer relationship.
The Account Servicing Specialist engages with customers via phone and email, providing assistance related to account statuses and payments. Responsibilities include answering inquiries, documenting interactions, identifying opportunities to enhance customer satisfaction, and ensuring a positive customer experience.
As a Senior Customer Experience Analyst at Udemy, you will resolve complex customer escalations, drive projects in operational areas, and provide support to Tier 1 and Tier 2 agents. Your role will involve critical thinking and collaboration across teams to enhance customer experience and operational efficiency. You will also mentor junior team members while identifying areas for improvement.
As a Fulfillment Excellence Specialist at ezCater, you will support the implementation of technology and workflows, lead cross-functional projects, and enhance communication between teams. Responsibilities include coordinating meetings, identifying workflow bottlenecks, providing user support for tools like Jira and Zendesk, and ensuring the accuracy of Fulfillment Excellence data through analysis.
The Customer Success Manager at Carrot Fertility will engage with customers to understand their needs, drive retention, increase engagement, and ensure satisfaction through regular communication and tailored solutions. They will serve as a primary contact for assigned accounts, representing customer feedback internally while resolving issues and educating clients on product usage.
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