Top Customer Success Jobs

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage onboarding, adoption, retention, renewals, and expansion for a portfolio of CloudLabs customers. Monitor customer health, run business reviews and VoC programs, maintain account plans and CRM forecasts, and act as trusted advisor to drive product value and revenue growth.

Serve as primary customer advisor for Americas region, driving adoption, retention, renewals, and expansion of Honeywell SaaS solutions. Build success plans, monitor health and usage metrics, manage escalations, coordinate cross-functional teams, and deliver outcomes that demonstrate business value.

Manage and grow customer relationships across the Americas, driving adoption, retention, and expansion of SaaS solutions. Develop success plans, conduct health checks and executive reviews, monitor usage and risks, coordinate cross-functional teams for onboarding and support, execute renewals, and surface product feedback. Track accounts in CRM and customer success platforms and deliver insights to stakeholders to ensure customers realize business value.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

The Customer Success Manager will drive retention and renewals, maximize product adoption, build customer relationships, analyze data for performance, and collaborate across teams to enhance customer experience.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of QM solutions, translate customer requirements into technical plans, provide best-practice guidance on quantum control systems, manage account technical relationships, collaborate with R&D, and support customers’ quantum research goals.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of QM solutions, provide best-practice guidance for quantum control, manage technical account relationships, translate customer requirements into actionable solutions, and collaborate with R&D to optimize product delivery.

Serve as the technical bridge between QM and customers: lead implementation and integration of quantum control solutions, collaborate with R&D to optimize delivery, provide best-practice guidance, manage technical account relationships, translate customer requirements into experiments, and support research objectives.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of quantum control solutions, translate customer requirements into technical plans, advise on best practices, manage technical account relationships, collaborate with R&D, and support customers' quantum research objectives.

Act as the technical lead for customer implementation of Quantum Machines control systems: integrate solutions, collaborate with R&D to optimize delivery, advise customers on best practices, manage technical relationships, and translate complex requirements into actionable experiments to meet research objectives.

Manage a portfolio of mid-market, multi-site specialty accounts to drive value realization, retention, and expansion. Own post-sale lifecycle from onboarding to renewal, perform account mapping and multi-threaded engagement, advocate customer needs cross-functionally, and use data and product knowledge to identify upsell and site-level growth opportunities.

Own post-sale lifecycle for mid-market and multi-site Specialty accounts: drive value realization, retention, expansion, and site-level success. Use data to manage account health, map complex organizations, multi-thread stakeholder relationships, lead onboarding/adoption/renewals, and serve as customer advocate across Product, Sales, Support, and Billing. Hybrid role based in Raleigh with up to 20% travel.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Lead a Central Region Client Success team (4-6) to drive retention, upsells, and revenue growth. Coach staff, oversee strategic accounts and campaign lifecycle, implement scalable operations, resolve escalations, collaborate cross-functionally, and use data to measure KPIs and optimize client outcomes in a digital advertising environment.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Manage a portfolio of Azure CSP customers to drive retention, adoption, and Azure Consumed Revenue. Lead QBRs, create success and growth plans, identify optimization and modernization opportunities, coordinate cross-functional teams, and translate customer priorities into measurable cloud outcomes.

Manage a large book of B2B customer accounts to drive retention, renewals, engagement, and expansion. Build strong relationships, provide strategic advisory services, create customer advocates, and coordinate support and operations to improve outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Support enterprise client onboarding and platform adoption through hands-on training, shadowing, client calls, documentation, reporting, and cross-functional collaboration to drive retention and product familiarity.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.